Key Hourly Manager

Duffy s Management Inc•West Palm Beach, FL

7d•$20 - $24

About The Position

In the absence of the salaried Manager, the Key Hourly Manager ensures adherence to Duffy’s brand standards, employment policies, health and safety standards, and financial performance. The role monitors restaurant operations and conditions to support product quality and guest service, and may perform the duties of a server, expediter, bartender, line cook, dishwasher, busser, or food runner when needed. The position requires a positive, professional approach to coworkers and customers and strong MVP Program knowledge.

Requirements

Dependability: be reliable, responsible, dependable, and fulfill obligations.
Initiative: be willing to take on responsibilities and challenges.
Adaptability and flexibility: be open to change and considerable workplace variety.
Stress tolerance: accept criticism and deal calmly and effectively with high-stress situations.
Attention to detail: be careful and thorough in completing work tasks.
Self-control: maintain composure and control emotions, including in difficult situations.
Integrity: be honest and ethical.
Cooperation: be pleasant and cooperative with others at work.
Concern for others: be sensitive to others’ needs and feelings, understanding, and helpful.
Social orientation: prefer working well with others rather than alone.
Strong MVP Program knowledge.
Ability to perform the listed essential functions, including heavy lifting up to 40 lbs.
Availability to work days, nights, weekends, and holidays.

Responsibilities

Monitor restaurant operations and conditions to ensure product quality and guest service, including employee job performance, food and labor costs, restaurant equipment, food and beverage preparation, storage and presentation, service, cash transactions, comps or voids, and cash drawer amounts.
Analyze data to make operational decisions or activities.
Direct organizational operations, projects, or services.
Direct sales, marketing, or customer service activities.
Prepare staff floor plans or work assignments.
Monitor staff performance.
Provide basic information to guests.
Document events in the manager’s log.
Operate a computer and associated software, including MS Office and internet, and a computerized cash register.
When needed, perform the duties of a server, expediter, bartender, line cook, dishwasher, busser, or food runner.
Maintain a positive and professional approach to coworkers and customers.
Apply strong knowledge of the MVP Program.