Key Hourly Manager

Duffy s Management Inc•North Miami Beach, FL

About The Position

In the absence of the salaried Manager, the Key Hourly ensures adherence to Duffy’s brand standards, employment policies, health and safety standards, and financial performance. The role monitors restaurant operations and conditions to maintain product quality and guest service, and may perform the duties of a server, expediter, bartender, line cook, dishwasher, busser, or food runner when needed. The position requires strong MVP Program knowledge and a positive, professional approach to coworkers and customers.

Requirements

Strong MVP Program knowledge.
Dependability: be reliable, responsible, dependable, and fulfill obligations.
Initiative: be willing to take on responsibilities and challenges.
Adaptability and flexibility: be open to change and considerable variety in the workplace.
Stress tolerance: accept criticism and deal calmly and effectively with high-stress situations.
Attention to detail: be careful and thorough in completing work tasks.
Self-control: maintain composure, keep emotions in check, control anger, and avoid aggressive behavior, including in difficult situations.
Integrity: be honest and ethical.
Cooperation: be pleasant and cooperative with others at work.
Concern for others: be sensitive to others’ needs and feelings, understanding, and helpful.
Social orientation: prefer working well with others rather than alone.
Stand or walk for long periods.
Use both hands and all fingers to handle, control, grasp, move, assemble, or feel objects, tools, or controls; repeat movements; and keep the hand and arm steady while moving.
See nearby and distant details and distinguish colors, shades, and brightness.
Understand another person’s speech, speak clearly, focus on one sound source while ignoring others, and distinguish between sounds.
Use stomach and lower back muscles to support the body for long periods; move two or more limbs together; bend, stretch, twist, or reach; and remain physically active for long periods without tiring or becoming out of breath.
Use muscles to lift, push, pull, or carry heavy objects and for extended periods without tiring.
Determine distances between objects and coordinate movement of several body parts while moving.
React quickly using hands, fingers, or feet.
Add, subtract, multiply, or divide quickly and correctly.
Multitask and shift attention between different work activities.
Lift up to 40 pounds.
Be available to work days, nights, weekends, and holidays.

Responsibilities

Monitor restaurant operations and conditions to ensure product quality and guest service, including employee job performance; food and labor costs; equipment operation; food and beverage preparation, storage, and presentation; service; cash transactions, comps, voids, and cash drawer amounts.
Analyze data to make operational decisions or activities.
Direct organizational operations, projects, or services.
Direct sales, marketing, or customer service activities.
Prepare staff floor plans or work assignments.
Monitor staff performance.
Provide basic information to guests.
Document events in the manager’s log.
Operate a computer and associated software, including MS Office and internet, and a computerized cash register.
When needed, perform the duties of a server, expediter, bartender, line cook, dishwasher, busser, or food runner.
Maintain a positive and professional approach to coworkers and customers.