Key Holder (Part-Time) @ Boston Marriott Copley Place

Event Network•Boston, MA

18d•Onsite

About The Position

The Key Holder supports the store’s day-to-day operations alongside the management team and helps create memorable guest experiences. The role involves providing service to store guests, processing sales transactions, restocking merchandise, maintaining store presentation, completing operational paperwork, and following store, hotel, and company procedures. The position requires flexible availability, including weekends, holidays, and morning and evening shifts. Pay is $16.25 per hour.

Requirements

Experience as a keyholder or supervisor in a retail environment.
Merchandising experience organizing and presenting products in a visually appealing way.
Friendly, outgoing personality with a service mindset.
Must be at least 21 years old for liquor sales.
Flexible availability, including weekends, holidays, and morning and evening shifts.
Ability to stand for up to 8 hours, except during required breaks and meal periods.
Ability to frequently lift and/or move up to 40 pounds.
Ability to read, count, and write accurately to complete required paperwork.

Responsibilities

Promptly greet store guests and offer assistance to provide quality guest service.
Use suggestive selling, open-ended questions, promotional suggestions, and add-on recommendations to help increase sales.
Maintain knowledge of products, current sales and promotions, sales targets, KPI goals, and new products.
Maintain merchandise displays and store cleanliness; receive shipments, replenish merchandise, and rotate products when restocking.
Follow Event Network and hotel appearance and dress standards.
Accurately and efficiently process cash and credit card payments, employee discounts, guest room charges, and hotel property charges in the cash register system.
Complete store paperwork and operational procedures, including printing register reports, performing cycle counts, and opening and closing the store.
Recognize security risks and protect company and store assets; prevent and appropriately handle situations that could result in loss.
Follow applicable state and federal laws and company policies and procedures for store operations, timekeeping, hotel matters, loss prevention, and human resources.
Work as part of the team to achieve store goals and contribute to a positive work environment.