Key Holder (Part Time)

Boot Barn•Pleasant Hill, CA

5d•Onsite

About The Position

Key Holders engage with customers, create an exceptional in-store experience, and provide leadership and support to store partners. They represent Boot Barn’s mission, vision, and values while demonstrating selling and service expertise, product knowledge, visual merchandising skills, and proficiency at the point of sale. They partner with the leadership team to help exceed store sales goals, develop team members, and complete assigned operational procedures. The role supports a customer-first selling culture, builds lasting customer relationships, and contributes to store performance through product expertise and measurable sales goals. Key Holders also assist with merchandising, inventory replenishment, transactions, and opening and closing procedures. The position requires a variety of shifts, including nights, weekends, and holidays, and may involve extended hours and up to 10% travel to support local stores. The work environment is a clean, orderly, properly lighted and ventilated workspace with appropriate safety compliance and moderate noise levels. The role involves mostly standing and walking, with frequent bending and lifting. Reasonable accommodations may be made for qualified individuals to perform the essential functions.

Requirements

1 to 2 years of retail sales experience.
Strong leadership, communication, time management, and organizational skills.
Availability to work a variety of shifts, including nights, weekends, and holidays.
Flexibility with scheduling and willingness to work extended hours when necessary.
Willingness and ability to travel up to 10% to support local stores, as needed.
Ability to stand, walk, and squat for more than 50% of the work shift.
Ability to lift, move, and carry up to 40 pounds.
Ability to read, count, and write to accurately complete documentation and reports.
Ability to see, hear, and speak to communicate with partners and customers.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

Foster a service and selling culture, exceed customer expectations, and build long-standing customer relationships.
Develop expertise in product categories and communicate product features and benefits to customers.
Maintain and achieve measurable goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
Stay informed about current merchandise promotions and advertisements.
Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
Assist with processing merchandise and monitoring and replenishing floor stock.
Complete sales transactions accurately and efficiently and maintain proper cash and media accountability at POS registers.
Partner with the store leadership team to develop skills and improve performance metrics.
Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
Follow and enforce applicable local, federal, and state laws and company policies, procedures, and practices.
Perform other duties assigned by management.
Demonstrate high-quality work, reliable attendance, and professional appearance.
Support team development by setting clear expectations, coaching, and helping team partners build their skills.

Benefits

Competitive hourly rate of $19.00–$23.00, plus sales incentives (SPIFFS) and a monthly store sales bonus.
50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
Paid Time Off plan for year-round Boot Barn Partners.
Medical, dental, vision, and life insurance.
401(k) plan with company matching.
Flexible schedules and work/life balance.
Opportunities for career growth.

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