Key Holder

Petco•Bethel Park, PA

11h•Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who supports smooth daily store operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as a point of contact when store management is not present. It is suited to someone who enjoys leading on the sales floor, resolving problems in the moment, and delivering a great customer experience. The Key Holder upholds animal-care and safety standards, supports and trains partners, assists with sales and store tasks, and maintains clean, organized, well-stocked, and visually appealing merchandise displays. The role also involves executing merchandising standards, assisting with inventory, handling transactions, and supporting sales initiatives. The position is primarily based in a Pet Care Center retail environment, with regular work on the sales floor and occasional duties outside the store, such as bank deposits, merchandise transport, or community events. It requires frequent standing and walking, bending, kneeling, reaching, and lifting or moving items or animals weighing up to 50 pounds. The role involves regular interaction with customers and proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required for store operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail oriented.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support store operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Key holder or supervisory experience is preferred.

Responsibilities

Uphold animal-care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
Support and supervise store partners, provide guidance during assigned shifts, and help maintain productivity and positive morale.
Assist with training new partners and reinforcing best practices on the sales floor.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
Maintain merchandise presentation and in-stock conditions; assist with replenishment, cycle counts, inventory integrity, inventory paperwork, and shrink awareness.
Identify out-of-stocks, low inventory, and merchandising issues, and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Act as the primary point of contact when store management is absent.
Support sales initiatives and promotions to help achieve store goals.
Ensure compliance with company policies, procedures, and safety standards.
Model Petco selling behaviors and service expectations and escalate concerns appropriately to store leadership.