Key Holder (Part Time)

Boot Barn • Wilmington, DE

2d • Onsite

About The Position

Key Holders engage with customers, create an exceptional in-store experience, and provide leadership and support to store partners. They demonstrate selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency while embodying Boot Barn’s Mission, Vision, and Values. They partner with the leadership team to help exceed store sales goals, develop the team, and carry out assigned store operations. The role supports a collaborative, inclusive workplace centered on community and Boot Barn’s values of the West.

Key Holders help build lasting customer relationships and meet sales measures, maintain merchandise presentation and stock, process transactions accurately, and complete opening and closing procedures. They uphold company policies and applicable laws, maintain high standards of work, attendance, and appearance, and may perform additional duties assigned by management. The position requires flexibility to work a variety of shifts, including nights, weekends, and holidays, and may involve up to 10% travel to support local stores as needed.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organizational skills.
• Availability to work a variety of shifts to meet business needs, including nights, weekends, and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Ability to travel up to 10% to support local stores, as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers.
• Close, distance, and peripheral vision; depth perception; and ability to adjust focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Foster a service and selling culture and exceed customer expectations to build long-standing relationships.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve measurable goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Stay informed about current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and housekeeping.
• Assist with processing merchandise and monitor and replenish floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountabilities at point-of-sale registers.
• Partner with the store leadership team to develop skills and improve performance metrics.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Adhere to and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate a high level of work quality, attendance, and appearance.
• Support team development by setting clear expectations, coaching, and helping partners grow their skills.
• Address conflicts professionally and promote open communication and resolution.
• Apply knowledge of store operations, performance drivers, and goals to support business performance.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed