Seasonal Key Holder
About The Position
Hot Topic is seeking a Seasonal Key Holder to support the store leadership team in delivering a strong customer experience and helping fans find the merchandise they love. The role uses product and fandom knowledge to support sales, train new team members, and assist the Store Manager with daily store operations and sales targets. The Key Holder provides leadership support when the Manager is unavailable, helps maintain sales-floor and visual standards, supports store opening and closing, and assists with merchandising, loss prevention, and stockroom organization. The role also involves communicating fashion and music trends to management and headquarters partners.
Requirements
- Previous experience working in a retail environment.
- Customer-service and selling skills.
- High school diploma or GED equivalent.
- Collaboration, communication, and leadership skills.
- Ability to stand and walk during scheduled hours.
- Ability to reach for merchandise using a ladder, step stool, and pole.
- Ability to move boxes of merchandise weighing up to 50 pounds.
Nice To Haves
- Interest in music and pop culture.
Responsibilities
- Provide an engaging shopping experience using product knowledge and customer-service skills.
- Provide leadership support and help run the store when the Manager is unavailable.
- Understand the store sales plan and comparable-sales goals, and help increase key performance indicators, including UPT and ADT.
- Cover assigned sales-floor zones and ensure areas meet visual standards.
- Assist with opening and closing the store.
- Process sales transactions, drive add-on sales, close out the register, and communicate register shortages or overages to the Store Manager.
- Assist with planogram changes, including store maps, walls, fixtures, and merchandising mix.
- Communicate fashion and music trend information to management and relevant headquarters partners.
- Work with Store Management to prevent theft and misuse of store merchandise.
- Help keep the stockroom organized and the store tidy.
- Train and coach new Sales Associates as needed.
- Perform other activities assigned by the Store Leader.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
