Key Holder Part Time

Five Below•Brookfield, WI

2d•Onsite

About The Position

The Key Holder supports store leadership and daily operations at Five Below, helping deliver a fast, friendly customer experience and maintain an engaging store environment. The role may act as Manager on Duty and take responsibility for store operations, associate management, customer service, and urgent issues. It also supports opening and closing procedures, inventory and merchandising, sales growth, expense control, associate onboarding and training, and store maintenance. The position requires a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required.
Ability to operate a cash register, move merchandise weighing up to 25 lbs, and place or retrieve merchandise at heights of 5–10 feet.
Ability to frequently climb ladders and kneel, bend, twist, stoop, and move throughout the sales floor and stock room.
Ability to communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to identify and understand email and printed instructions about merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure guests receive a fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for smooth daily operations.
Support associate onboarding and ongoing training in store policies, product knowledge, and operational procedures.
Drive sales and control expenses by seeking ways to improve merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.