Key Holder (Part-Time)

Boot Barn • Lebanon, TN

4d • Onsite

About The Position

Key Holders engage with customers, create an exceptional in-store experience, and provide leadership and support to store partners. They represent Boot Barn’s mission, vision, and values while demonstrating selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency. They partner with the leadership team to help exceed store sales goals, develop team members, and perform assigned operational procedures.

The role supports a customer-first selling culture, builds lasting customer relationships, and helps maintain store presentation and operations. Key Holders complete opening and closing procedures, follow company policies and applicable laws, and meet expectations for work quality, attendance, and appearance. The position requires varied shift availability, including nights, weekends, and holidays, and may involve travel to local stores. The work is primarily in a retail store environment and involves frequent standing, walking, bending, and lifting.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time-management, and organization skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers.
• Close, distance, peripheral, and depth vision, and ability to adjust focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Foster a service and selling culture and build long-standing customer relationships.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Meet measurable sales and service goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Understand current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Process merchandise and monitor and replenish floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountability at point of sale.
• Partner with the store leadership team to develop skills and improve performance metrics.
• Complete opening and closing procedures to company standards and comply with time and attendance policies.
• Follow and enforce applicable local, federal, and state laws and company policies, procedures, and practices.
• Perform other duties assigned by management.
• Maintain a high standard of work quality, attendance, and appearance.
• Provide leadership and support to store partners and contribute to team development.
• Travel to support local stores as needed, up to 10%.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed