About The Position

The Key Holder supports the Store Manager and Assistant Manager in ensuring the store runs smoothly and efficiently. The role leads by example, using coaching and mentoring skills to model the behaviors expected of the sales team and deliver inspirational, authentic, and personalized customer service that achieves sales and customer service targets. The Key Holder uses retail and cash-handling experience to complete essential start- and end-of-day cash reconciliation and is responsible for opening and closing the store on a rota basis. This seasonal, part-time role is described as a potential first supervisory position and a first step toward a longer-term career in prestige beauty.

Requirements

  • Proven retail experience, preferably within cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Must be able to provide proof of the right to live and work in the country if invited to interview.

Nice To Haves

  • Previous retail operations experience, including cash reconciliation and opening and closing the store.
  • Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets.

Responsibilities

  • Support the Store Manager and Assistant Manager with the smooth and efficient running of the store.
  • Lead by example and coach and mentor the sales team to deliver personalized customer service and meet sales and customer service targets.
  • Complete start- and end-of-day cash reconciliation.
  • Open and close the store on a rota basis.

Benefits

  • Health insurance coverage, including medical, dental, and vision insurance.
  • Wellness and family support programs.
  • Life and disability insurance.
  • Retirement savings plans.
  • Education-related programs.
  • Paid holidays and vacation time.
  • Potential eligibility to participate in an applicable commission/bonus plan, subject to plan guidelines and role eligibility.
  • Competitive remuneration and benefits package.
  • Training and development opportunities.
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