PROSHOP - Key Holder, Retail Stores

Dallas Cowboys•San Antonio, TX

7d•Onsite

About The Position

The Key Holder role is responsible for creating a fun and energetic environment for fans and teammates, upholding store visual merchandising standards, and ensuring a neat, clean, and organized sales floor. This position engages in a selling culture focused on customer needs and relationship building, while also contributing to meeting store KPIs. The Key Holder assists the Store Manager with onboarding and training new associates, and promotes Dallas Cowboys United Membership packs. Operational responsibilities include understanding and communicating company policies, maintaining the store environment, protecting assets through customer engagement and accurate cash handling, and completing opening/closing procedures.

Requirements

Customer-focused mentality
Ability to go over and beyond for fans
Product knowledge and merchandise campaign communication skills
Visual merchandising standards adherence
Ability to maintain a neat, clean, and organized sales floor, cash wrap, and fitting room
Selling skills
Ability to build customer relationships
Ability to motivate teammates
Ability to advise, upsell, and influence purchases
Ability to meet store KPIs individually and as a team
Onboarding and training skills
Knowledge of point of sale execution
Knowledge of merchandising standards
Knowledge of customer service
Ability to promote membership packs
Understanding and communication of company policies and procedures
Ability to maintain selling floor, cashwrap, fitting rooms, and stockrooms
Asset protection skills
Cash handling accuracy
Ability to complete opening/closing procedures

Responsibilities

Create a fun and energetic environment for fans and teammates.
Empower teammates to utilize the “Star Service” model and selling skills to provide a world-class shopping experience.
Exhibit a customer-focused mentality, driven by the desire to go over and beyond for our fans.
Proactively educate self and teammates on product knowledge and merchandise campaigns.
Uphold store visual merchandising standards.
Maintain a neat, clean, and organized sales floor, cash wrap, and fitting room.
Engage in a selling culture focused on acquiring the needs of customers and building relationships.
Motivate and encourage teammates to uphold performance expectations.
Advise, upsell, and influence the purchase of additional products to maximize sales.
Contribute to a winning culture that strives to meet store’s daily KPIs both individually and as a team.
Assist the Store Manager with the onboarding process for new associates and deliver training.
Promote Dallas Cowboys United Membership packs to all fans.
Understand, follow, and accurately communicate all company policies and procedures with integrity.
Ensure the selling floor, cashwrap, fitting rooms, and stockrooms are well maintained.
Protect assets through proactive customer engagement on the sales floor, properly checking in merchandise, and providing consistent accuracy in cash handling.
Complete opening/closing procedures.
Balance exceptional customer service experience with necessary operational tasks.