Key Holder (Part-Time)
About The Position
Herschel Supply Co. is seeking a natural leader and strong connector to join their Metrotown Store crew as a Key Holder. This role is a step up from Sales Associate, with added responsibility for leading the floor, supporting daily operations, and keeping the vibe high when store management is away. The Key Holder will set the tone on shift, coach team members, and ensure every customer leaves with a standout Herschel experience. Reporting to the Store Manager and Assistant Store Manager, this role plays a key part in bringing the brand to life in-store and helping the team succeed together. The daily responsibilities include opening and closing the store, leading the sales floor, serving customers, coaching Sales Associates, maintaining store appearance, managing stock, processing transactions, driving results by keeping KPIs in mind, handling customer concerns, and staying connected to new product launches and store events.
Requirements
- Previous retail experience (Key Holder or established Sales Associate level preferred)
- Friendly, authentic, and confident in creating next-level customer experiences
- Strong communication skills - you can coach teammates as easily as you can connect with customers
- Organized and reliable, with the ability to juggle multiple priorities
- Comfortable making decisions on the floor when leadership isn’t present
- Flexible to work weekends, evenings, holidays, and special events
- Results-driven with a growth mindset - open to feedback and always looking to learn
- Availability on at least one full weekend day is required
- Part time is 24 hours or less
Nice To Haves
- A natural leader who can energize and motivate others
- Visual merchandising or inventory experience is a strong asset
Responsibilities
- Open and close the store, keeping everything running properly and on time
- Lead the sales floor, setting the pace and delegating tasks as needed
- Serve customers with authentic energy and strong product knowledge
- Coach and support Sales Associates, giving feedback and encouragement throughout the shift
- Keep the store looking sharp: clean, organized, and merchandised to standard
- Stay on top of stock - from receiving shipments to restocking and prepping the floor
- Run transactions with accuracy and confidence on POS and mobile systems
- Drive results by keeping KPIs top of mind and inspiring the team to hit goals together
- Be the go-to support for customer concerns, turning challenges into positive outcomes
- Stay connected to new product launches, brand initiatives, and store events - and help bring them to life with your team
Benefits
- Signature warranty for products
Stand Out From the Crowd
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
