KEY HOLDER - Pennsauken

Leevers

18h•Onsite

About The Position

The Key Holder directs daily activities of store team members in the absence of the Store Manager and Assistant Store Managers during assigned shifts. This role supports store operations by opening and closing the store when scheduled, safeguarding store property and funds, monitoring employee performance, and assisting the store management team with store conditions, quality, safety, security, and sanitation programs. The Key Holder provides excellent customer service and performs all duties in accordance with Save A Lot policies and procedures. When a Store Manager or Assistant Store Manager is present, the employee performs duties outlined in their primary job description.

Requirements

High school diploma or equivalent.
Comprehensive product knowledge and ability to train other meat team members.
Proficiency in basic math, including addition, subtraction, multiplication, and division.
Ability to read, write, and speak English.
Effective oral and written communication and interpersonal skills.
Dependability and flexibility.
Ability to travel to multiple work locations.
Excellent customer service, teamwork, and problem-solving skills.
Adherence to the uniform dress code.

Nice To Haves

Previous training or supervisory experience.
Spanish or other language proficiency.
Company work history will be strongly considered, including attendance, work performance, safety, policy compliance, and performance management.

Responsibilities

Open and close the store according to established procedures.
Direct and monitor the day-to-day activities of full-time and part-time store team members.
Communicate with customers in a friendly and courteous manner.
Resolve customer complaints, including exchanges and refunds; document complaints and follow up to address their causes.
Conduct front-end administrative procedures, including cash counting, till preparation, cash drops and pickups, till verification, and gift card sales and returns.
Complete electronic store reports and conduct bag and video checks, reporting results to the Store Manager.
Perform cashier duties when necessary.
Escalate employee issues—including disciplinary matters, cash discrepancies, attendance, and performance—and significant customer complaints to the Store Manager or District Manager.
Respond promptly to vendors, including receiving loads and deliveries.
Stock products within all departments.
Ensure store operations comply with Save A Lot health and safety standards.
Handle emergencies appropriately, including following evacuation procedures.
Protect company property, funds, and merchandise.
Ensure loss prevention procedures are followed daily.
Maintain store sanitation and complete sweep logs during the assigned shift.
Serve as the first contact for media and regulatory visitors and refer them to the Store Manager.
May participate in panel interviews but does not have authority to make hiring decisions.
Perform other assigned duties, including working in other departments.