Key Holder

Petco Animal Supplies Stores•Huntsville University, AL

2d•Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who supports smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as the primary point of contact when store management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a great customer experience. The Key Holder upholds animal care standards and store policies, provides friendly and knowledgeable customer service, supports and trains partners, and helps maintain a clean, organized, visually appealing store. Responsibilities also include cash handling, sales and task execution, merchandising, inventory activities, transaction processing, and communicating operational issues to store leadership. The role is primarily performed indoors in a Pet Care Center retail environment, with regular presence on the sales floor and occasional work outside the center for tasks such as bank deposits, merchandise transport, or community events. It involves frequent standing and walking, bending, kneeling, reaching, and lifting or moving merchandise, supplies, or animals weighing up to 50 pounds. The employee must work near animals and may be exposed to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodations may be made for qualified individuals with disabilities to perform essential functions.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail-oriented.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

Key holder or supervisory experience.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
Deliver friendly, knowledgeable, and solution-oriented customer service.
Support and supervise store partners, maintain productivity and positive morale, and provide guidance during assigned shifts.
Assist with training new partners and reinforcing best practices on the sales floor.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
Maintain merchandise presentation and in-stock conditions; assist with restocking, cycle counts, inventory integrity, and required inventory paperwork.
Identify out-of-stocks, low inventory, and merchandising issues, and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Act as the primary point of contact when store management is absent.
Support sales initiatives and promotions to help achieve store goals.
Address customer questions and resolve concerns promptly and professionally.
Model Petco selling behaviors and service expectations.
Ensure compliance with company policies, procedures, and safety standards.