Key Holder Part Time

Five Below•Racine, WI

3d•Onsite

About The Position

The Key Holder supports store operations and customer service at Five Below, helping ensure associates deliver a fast, friendly customer experience. The role oversees daily activities, assists with receiving and stocking merchandise, supports associate onboarding and training, and helps drive sales while controlling expenses. When needed, the Key Holder acts as Manager on Duty and takes responsibility for store operations, staff management, customer service, and urgent issues. The position also manages store opening and closing procedures and performs routine store maintenance. This is a part-time, hourly position with a starting wage of $11.50.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
Must be at least 18 years old and able to perform essential job functions in compliance with applicable federal, state, and local laws.
Ability to work a flexible schedule to meet business needs, including day, evening, weekend, and potentially overnight shifts; travel may be required.
Ability to identify and discern email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.
Frequently operate a cash register; move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet; climb ladders; kneel, bend, twist, and stoop; move across the sales floor and between the sales floor and stock room; and communicate accurately with customers, managers, and coworkers in person and by telephone.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide strong customer service through personal contact and train the crew on the B.E.S.T. customer service experience.
Help oversee daily activities of store associates and ensure they perform their duties effectively and provide excellent customer service.
Assist with receiving, unpacking, and organizing new stock for placement on the sales floor.
Act as Manager on Duty when needed, overseeing store operations, staff, customer service, and urgent issues.
Manage store opening or closing, including securing cash, locking doors, setting alarms, and preparing for daily operations.
Support onboarding and ongoing training of associates on store policies, product knowledge, and operational procedures.
Help drive store sales and control expenses through merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.
Perform additional responsibilities as determined by the Store Manager based on store needs.