Key Holder (Part-Time) @ Boston Marriott Copley Place

Event Network•Boston, MA

19d•$16 - $16

About The Position

As a Key Holder, you will support the store’s day-to-day operations alongside the management team and help create memorable guest experiences. You will provide quality service, process sales transactions accurately and efficiently, restock merchandise, and complete other duties assigned by store management. The role includes supporting store goals, following company and hotel standards, and helping maintain a positive team environment.

Requirements

Experience as a keyholder or supervisor in a retail environment.
Merchandising experience organizing and presenting products in a visually appealing way.
Friendly, outgoing personality with a service mindset.
Must be at least 21 years old for liquor sales.
Flexible availability, including weekends, holidays, and morning and evening shifts.
Ability to stand for up to 8 hours, except during required breaks and meal periods; walk; and use hands to finger, handle, or feel.
Occasionally reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Frequently lift and/or move up to 40 pounds.
Ability to read, count, and write accurately to complete required paperwork.

Responsibilities

Greet store guests promptly and offer assistance to provide quality service.
Use suggestive selling, open-ended questions, and promotional recommendations to increase sales and add items to purchases.
Maintain knowledge of store products, current sales and promotions, sales targets, KPI goals, and new products.
Follow merchandise presentation guidelines; maintain store cleanliness; receive shipments; replenish merchandise; and rotate products when restocking.
Follow Event Network and hotel appearance and dress standards.
Process cash, credit card, employee discount, guest room charge, and hotel property charge transactions accurately and efficiently.
Complete required store paperwork and procedures, including printing register reports, performing cycle counts, and opening and closing the store.
Recognize security risks and protect company and store assets; help prevent and properly handle potential loss situations.
Follow applicable laws and company policies and procedures for store operations, timekeeping, hotel requirements, loss prevention, and human resources.
Work as a team with staff to achieve store goals and contribute to a positive work environment.