Part Time Key Holder - Westport

Rhone Apparel•Westport, CT

5d•Onsite

About The Position

The Part-Time Key Holder at Rhone works on the frontlines to ensure customers have a positive and comfortable experience, while representing Rhone and its values. The role leads the sales floor, oversees team members, and opens and closes the store as needed. The Key Holder is expected to have a passion for fitness and a healthy lifestyle, provide excellent customer service and product guidance, and help maintain store operations and presentation.

Requirements

Strong interpersonal communication and customer service skills.
Strong organizational, time-management, and multitasking skills.
Positive attitude and upbeat personality.
Ability to use technology effectively and engage with customers and the team to meet goals.
Willingness to learn, accept feedback, and take action as required.
Ability to learn procedural knowledge through on-the-job training.
Ability to handle customer interactions and potential issues courteously and professionally.
Ability and desire to work in a close-knit team environment.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Availability to work a minimum of three four-hour shifts per week.
Ability to adhere punctually to scheduled shifts.
Ability to lift 25 pounds.
Comfort with climbing ladders, moving around regularly, and standing for extended periods.
Must be legally authorized to work in the United States.
Must be at least 18 years old.

Responsibilities

Lead the sales floor by driving the store’s vision and purpose and serving as a point of contact for customer service and operational questions.
Mentor team members by setting an example of excellent customer experience and product knowledge.
Provide timely feedback and recognition to Retail Sales Associates.
Foster and support a productive employee culture.
Gather and report feedback from customers, team members, and observations to the store management team.
Deliver results with the customer first, using an omni-channel mindset.
Build relationships with customers, team members, and business partners.
Educate customers on Rhone product features and benefits and recommend products based on their needs.
Maintain the presentation of the sales floor, products, signage, and displays in line with visual merchandising standards.
Work with store management to ensure shipping and receiving follow company standards.
Keep the stockroom neat and organized according to company standards.
Take initiative across tasks, ask questions, and share ideas.
Demonstrate inclusive behavior with team members and customers.
Oversee team members and open and close the store as needed.