Key Holder Part Time

Five Below•Racine, WI

1d•Onsite

About The Position

The Key Holder helps lead store operations and deliver Five Below’s customer service experience. The role supports the Store Manager and store leadership team by overseeing associates, training crew members, assisting with inventory and merchandising, and helping drive sales while controlling expenses. When needed, the Key Holder acts as Manager on Duty and is responsible for store operations, staff management, customer service, and urgent issues. The position also includes opening and closing the store and performing routine store maintenance. This job description is not all-inclusive; the Store Manager may assign additional responsibilities based on store needs.

Requirements

High school graduate or equivalent.
At least 1 year of management experience.
Excellent verbal and written communication skills.
Ability to multitask.
Creative thinking.
Ability to maintain composure under pressure.
At least 18 years old and able to perform the essential job functions in compliance with applicable laws.
Ability to work a flexible schedule, including day, evening, weekend, and potentially overnight shifts, as well as travel when required.
Ability to operate a cash register frequently.
Ability to frequently move merchandise weighing up to 25 lbs and place or remove merchandise at heights of 5–10 feet.
Ability to frequently climb and descend ladders to retrieve and put away stock.
Ability to frequently kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
Ability to move frequently across the sales floor and between the sales floor and stock room.
Ability to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Ability to remain in a stationary, upright position for 80% of the time.

Nice To Haves

College experience preferred.

Responsibilities

Ensure crew members provide excellent customer service through personal contact with customers.
Train crew members on the B.E.S.T. customer service experience and help ensure guests have a fast, friendly checkout.
Help oversee daily activities of store associates and ensure they perform their duties effectively.
Assist with receiving, unpacking, and organizing new stock so merchandise is placed on the sales floor efficiently.
Act as Manager on Duty when needed, taking responsibility for store operations, staff management, customer service, and urgent issues.
Manage store opening or closing procedures, including securing cash, locking doors, setting alarms, and preparing for smooth daily operations.
Support associate onboarding and ongoing training on store policies, product knowledge, and operational procedures.
Help drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
Partner with the store leadership team on merchandising procedures and World Recovery.
Perform store maintenance, including taking out garbage, sweeping, cleaning bathrooms, and maintaining the stock room.