Key Carrier Coor

The TJX Companies, Inc.•Buford, GA

9d•$15 - $16•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. They must have open availability, including nights and weekends, and role-model exceptional customer service. The role creates positive internal and external customer experiences; promotes honesty, integrity, and confidentiality; and acts as Manager on Duty in accordance with company policy and procedure. The Key Carrier helps ensure the store team follows the store plan and operational procedures, addresses immediate customer service issues, coaches Associates, maintains accurate service-area coverage, and ensures opening and closing procedures are followed. The role communicates priorities and progress, provides and accepts feedback and recognition, partners with Management on training needs, and supports compliance with labor laws, safety practices, credit and loyalty programs, and shrink-reduction goals. Other duties may be assigned.

Requirements

Able to work a flexible schedule, including nights and weekends.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to coach, delegate, and follow up effectively on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
At least 1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates adhere to operational procedures.
Ensure opening and closing procedures are carried out according to company guidelines.
Communicate priorities accurately and effectively with Management and Associates and provide progress updates.
Provide and accept recognition and constructive feedback.
Provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs to improve effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.