Key Accounts Program Manager- Workers’ Compensation – Transportation
Insurance Office of America•Winter Garden, FL
•$95,000 - $135,000•Hybrid
About The Position
The Key Accounts Program Manager (PM) is responsible for overseeing underwriting, service, and strategic management of complex commercial insurance programs and key accounts. This role ensures profitable growth through disciplined underwriting, strong carrier relationships, and alignment of program strategies with client and organizational objectives. The PM serves as a primary liaison between carriers, brokers, clients, and internal teams while driving performance, operational excellence, and long‑term account success.
Requirements
- Bachelor’s degree in Business, Finance, Risk Management, or a related field, or equivalent industry experience
- 7+ years of workers’ compensation underwriting experience with strong technical depth
- 3+ years of leadership or management experience within a brokerage, MGA/MGU, or carrier environment
- Strong expertise in underwriting principles, risk evaluation, and pricing strategies for complex accounts
- Working knowledge of claims trends, loss drivers, and regulatory requirements
- Proven ability to manage client relationships and influence strategic outcomes
- Excellent communication, collaboration, and carrier relationship management skills
- Analytical, detail‑oriented leader with the ability to manage multiple priorities in a fast‑paced environment
Responsibilities
- Direct underwriting and service strategy for key accounts, ensuring alignment with underwriting guidelines, authority levels, and client objectives.
- Monitor portfolio performance, including revenue, retention, and profitability, using data‑driven analysis to guide strategic decisions.
- Evaluate and approve complex, high‑exposure or large account risks, ensuring sound selection and pricing discipline.
- Track loss trends, claims activity, and portfloio metrics to identify opportunities for corrective action or optimization.
- Maintain strong working relationships with carrier partners, ensuring compliance with authority agreements, underwriting standards, and service expectations.
- Collaborate with internal and external stakeholders to optimize program structure, coverage design, and pricing strategies.
- Ensure programs comply with regulatory requirements, contractual obligations, and internal policies.
- Oversee audits, carrier reviews, and reporting deliverables, ensuring accuracy, timeliness, and consistency.
- Build strong relationships with brokers and key clients, providing strategic guidance and supporting long‑term account growth.
- Provide technical underwriting and program expertise to support new business initiatives and expansion opportunities.
- Serve as a subject matter expert for complex underwriting, service, or client issues requiring escalation.
- Lead and mentor underwriting and service staff supporting key accounts, fostering accountability and professional growth.
- Monitor workflows and service delivery, partnering with claims, loss control, and finance teams to ensure coordinated execution.
- Identify and support enhancements to systems, reporting tools, and operational processes to drive efficiency and effectiveness.
- Demonstrate integrity and leadership.
Benefits
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
