Manager, Claims Workers Compensation

AmTrust Financial Services, Inc.•Maitland, FL

About The Position

Amtrust Financial Services, a fast growing commercial insurance company, has a need for a Workers’ Compensation Claims Manager. The WC Claims Manager works with the Claim Adjusters to manage and ensure the Workers' Compensation claims activities are being handled within the Amtrust Best Practices, develop and maintain professional customer and broker relations by identifying and meeting customer needs. Ensures that staff demonstrates customer service principles.

Requirements

BA/BS degree or equivalent.
3+ years of progressive management experience preferred.
Experience within Workers’ Compensation insurance industry.
SIP certificate where required.
Working knowledge of budgeting and profit/loss management.
Experience with computerized claims management and office systems.
Thorough knowledge of related government laws and regulations.

Responsibilities

Develop short-range area plans and budget designed to achieve company goals and objectives.
Secure, evaluate and develop staff and ensure that staff works effectively as a team.
Keep the Claim Supervisors and Manager informed of current case status through regular communications and reports.
Ensure that all AmTrust policies, procedures and controls are followed; also consults with the Claims Supervisors on claim areas needing improvement.
Work with the staff to ensure that approved vendors are being used. Monitor our attorney vendor panel; meet with the firms to discuss action plans on the mitigation of our claims to ensure cost-effective and efficient results.
Work with the Supervisors on monitoring claims, ensuring pro-active cost-effective and creative cost management.
Work with Supervisors to manage the negotiation of claims settlements, participates and testifies before hearings, trials and depositions ensuring timely and cost-effective resolution.
Support AmTrust sales and marketing goals by participating with underwriting in sales activities including new business development.
Work with the supervisory team to evaluate the performance of the claims staff at regular intervals to ensure the consistent implementation of company standards and internal quality control, by conducting audits.
Maintain current knowledge of related laws and regulations and communicates to staff.
Perform other projects as assigned.