Key Account Traffic Controller

Röhlig Logistics • Houston, TX

1d • Remote

About The Position

Shaping the Future of Logistics- Your Career Starts at Röhlig Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships. Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success. We’re looking for a dynamic Key Account Traffic Controller to join our growing team and help drive exceptional service across our key customer accounts! This position is a corporate position and is remote. Working from a Rohlig office might be required on certain projects.

Requirements

• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong track record in customer satisfaction and customer facing communication
• Excellent operational knowledge in international freight forwarding (Minimum 5 Years)
• Good network of logistics vendors both on the local and national level
• Strong ability to quote independent, fast and correct on a highly competitive and accurate rate level for all transport modes
• Knowledge of various quote platforms
• Advanced CW1 experience
• Strong logistical, analytical problem-solving skills
• Ability to handle multiple priorities and work well under pressure while meeting deadlines
• Willingness to work flexible or extended hours when required to resolve freight-related emergencies
• Willingness to travel (if needed)
• Strong collaborative skills with the ability to work with teams and remote direct reports

Responsibilities

• Visibility of all inbound/outbound, domestic and international freight traffic (i.e., truckload, LTL, intermodal, ocean and airfreight) for responsible accounts, evaluating rates and routes
• Host internal reviews and works with business unit management to optimize transportation and logistics services, specific to customer requirements
• Preparation of quotes & one-off quotes in CW1
• Monitor timely payments with accounting
• Support creation & implementation of COP’s for key accounts and monitors compliance
• Support QBR and general meeting preparation
• Responsible internal & external reporting requirements as well as data quality control
• Accountable for meeting & exceeding customer KPI’s aligned with internal KPI’s, quality and year-over-year internal freight savings
• Ensures that all customer difficulties, concerns or problems involving freight are timely investigated and properly resolved
• Maintain knowledge of best practices including the most efficient and cost-effective shipping methods
• Support CRM maintenance: communications, opportunities and sales lead creation
• MS Teams channel maintenance
• Support RFI’s & RFQ’s and coordination with tender management
• Communicate relevant information to the global Rohlig & agent network
• Share & request status updates with country management as well as global key account management

Benefits

• Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
• 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
• Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.
• Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees