Key Account Traffic Controller

Röhlig Logistics•Houston, TX

13d•Remote

About The Position

Röhlig USA is a global freight forwarder specializing in air, ocean, and contract logistics. We deliver customized supply chain solutions through a network of over 2,700 employees worldwide. As a privately owned company, we focus on long-term partnerships and high-quality service. Our U.S. team is growing rapidly, driven by innovation, reliability, and customer success. We’re looking for a dynamic Key Account Traffic Controller to join our growing team and help drive exceptional service across our key customer accounts!

Requirements

Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Strong track record in customer satisfaction and customer facing communication
Excellent operational knowledge in international freight forwarding (Minimum 5 Years)
Good network of logistics vendors both on the local and national level
Strong ability to quote independent, fast and correct on a highly competitive and accurate rate level for all transport modes
Knowledge of various quote platforms
Advanced CW1 experience
Strong logistical, analytical problem-solving skills
Ability to handle multiple priorities and work well under pressure while meeting deadlines
Willingness to work flexible or extended hours when required to resolve freight-related emergencies
Willingness to travel (if needed)
Strong collaborative skills with the ability to work with teams and remote direct reports.

Responsibilities

Visibility of all inbound/outbound, domestic and international freight traffic (i.e., truckload, LTL, intermodal, ocean and airfreight) for responsible accounts, evaluating rates and routes
Host internal reviews and works with business unit management to optimize transportation and logistics services, specific to customer requirements
Preparation of quotes & one-off quotes in CW1
Monitor timely payments with accounting
Support creation & implementation of COP’s for key accounts and monitors compliance
Support QBR and general meeting preparation
Responsible internal & external reporting requirements as well as data quality control
Accountable for meeting & exceeding customer KPI’s aligned with internal KPI’s, quality and year-over-year internal freight savings
Ensures that all customer difficulties, concerns or problems involving freight are timely investigated and properly resolved
Maintain knowledge of best practices including the most efficient and cost-effective shipping methods
Support CRM maintenance: communications, opportunities and sales lead creation
MS Teams channel maintenance
Support RFI’s & RFQ’s and coordination with tender management
Communicate relevant information to the global Rohlig & agent network
Share & request status updates with country management as well as global key account management