Key Account Specialist

Inogen • Dallas, TX

2d • Onsite

About The Position

The Key Account Specialist is responsible for driving clinical adoption, education, and product utilization of Inogen solutions across a defined territory that results in sales. This role supports National and Key Accounts and serves as the primary field-based educator and subject matter expert for Inogen products and processes. The Key Account Specialist ensures successful adoption, ongoing support, and long-term brand loyalty.

Requirements

• Strong expertise in account management, solution selling, and customer relationship development.
• Ability to interpret data and customer insights to drive strategic decisions.
• Excellent communication, presentation, and negotiation skills.
• Experience working cross-functionally with multiple departments.
• Proficiency with CRM tools, Microsoft Office, and sales technologies.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 5+ years of experience in account management, sales, or business development.
• Demonstrated success managing high-value or enterprise-level accounts.

Nice To Haves

• Industry certifications

Responsibilities

• Manage a portfolio of strategic key accounts, driving revenue growth, new product adoption, retention, and overall account health.
• Establish relationships with key stakeholders, decision makers, and influencers within strategic accounts and conduct regular business reviews.
• Manage relationships across multiple branch locations to generate demand and support growth.
• Gather and analyze market and competitive intelligence.
• Develop and execute quarterly and annual account plans outlining growth opportunities and potential risks.
• Conduct in-services and training, identify evolving customer needs, and recommend aligned solutions.
• Serve as the primary escalation point for customer concerns and coordinate resolution with internal teams.
• Forecast account performance and maintain accurate records within CRM systems.
• Increase customer adoption through education, insights, and strategic guidance.
• Travel up to 75% as required.

Benefits

• Inogen’s annual performance bonus incentive plan
• highly competitive and company-sponsored benefits
• wellbeing programs rooted in our strong culture of excellence
• health insurance
• dental insurance
• vision insurance
• 401(k) plan plus employer contribution and match
• generous paid leaves such as vacation and sick leave
• paid volunteer time

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 251-500 employees