Key Account Specialist

Icat Logistics•Piscataway, NJ

About The Position

The Key Account Specialist facilitates interaction between operations and sales to ensure client needs are consistently met. Under minimal guidance, this role is responsible for managing specified accounts, handling transportation work from start to finish, including shipment scheduling, dispatching, planning, tracking, and communication.

Requirements

High school diploma or equivalent required
2+ years' experience in logistics and/or freight forwarding operations and account management, or equivalent education and experience
Familiarity with governmental compliance agencies such as the TSA and DOT
Customer service experience
Intermediate skills with Microsoft Office products (excel, word, outlook, ppt)
Problem-solving solutions
Ability to work in a time-sensitive environment
Desire and drive to learn and grow
Highly motivated team player with an outgoing and positive work attitude
Well organized, able to plan and effectively set priorities for implementation
Ability to be flexible as priorities shift
Demonstrated ability to work in a client centric environment
Ability to relate to and successfully interact across a variety of settings and work well with a broad and diverse workforce throughout the organization
Outstanding communication skills - Excellent verbal and written with an emphasis on listening
Understanding and responsive to situations that require a sense of urgency
Consistent in follow-up and follow-through
Credible with a high level of personal integrity
Adaptive to ICAT’s core values

Nice To Haves

Experience in high end luxury environments preferred
Project management experience within the retail industry, including project planning, assisting or merchandising

Responsibilities

Oversee client inquiries via phone, email or other means
Track acknowledgement and response quality to key clients
Handle and internal escalations as needed
Respond to or delegate non-sales client inquiries (outside of general tracking, quotes)
Identify resource efficiencies (i.e., client email groups/distribution groups and compiling relevant marketing assets for BD efforts)
Track key account news (i.e., alerts) to identify engagement and/or growth opportunities
Work across departments to generate metrics and reports for key accounts as needed
Provide support to sales team as needed
Gather all relevant information during order input
Effectively route packages based on customer specifications
Track and monitor all shipments with process updates at each step including possible setbacks such as delays, cancellations, field damage, etc.
Notify responsible parties of special services requests
Identify opportunities for process improvements to augment the level of quality of service
Work with external and internal clients to arrange, transport, and deliver their consignments
Utilize vendors and partners to provide timely, professional, and cost-effective solutions
Utilize TMS and/or WMS effectively and diligently
Perform other duties as needed