Key Account Specialist

Clopay•Wilkes-Barre, PA

3d•$16 - $18•Onsite

About The Position

Clopay National Accounts, a division of Clopay Corporation is a leading manufacturer of commercial and grille doors. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. We have an excellent opportunity for a Key Account Specialist in our Plains, PA Storefront location.

Requirements

Ability to commute to Wilkes-Barre, PA 18705
Excellent communication skills to provide a high level of Customer Service
Knowledge of Customer Requirements and expectations

Nice To Haves

The Key Account Specialist is a critical position within Clopay National Accounts (Storefronts). Coordinators handle dispatching, following up and quoting with vendors and customers to ensure jobs are managed and completed accurately and timely.
Our business strategy is to be the most proactive Door Expert in the industry. We hold every employee to the standard of being proactive and solution oriented and we expect this behavior to drive all decisions and actions. Our customers rely on us to provide detailed, reliable, and valuable updates based on both the expert opinion in the field and an internal review process. A Coordinator’s primary and secondary focus will be determined by your Supervisor.

Responsibilities

Dispatching service calls
Following up with vendors throughout the lifespan of a service call
Submitting NTE/Quote requests
Recognizing and addressing potential delays with material
Providing a high level of customer service by ensuring customers are always up to date on the latest information available
Managing service calls for Coiling Service Doors, Rolling Grilles, Side-Folding Gates, Scissor Gates, Sectional Doors, Strip Doors, Passage Doors and Frames, Dock levelers, Locks, Safes, Glass, and Window Film with Customer and CSS expectations for timely updates and completion confirmation
Showing creativity and resourcefulness to get accurate and timely information from Vendors/Suppliers
Offering effective solutions when vendor timeline does not meet our requirements
Entering all relevant information into Navision; accurately and timely
Building strong win-win relationships with other departments within Cornell, including Vendor Relations, Operations, Account Management, Business Development and Accounting
Actively supporting colleagues and teams towards effective change, encouraging continuous improvement