Key Account Onboarding Specialist

Independence Pet Group • Chicago, IL

2d • Remote

About The Position

Independence Pet Holdings, established in 2021, is a corporate holding company managing a diverse portfolio of pet health brands and services. PetPartners, Inc. is seeking a Key Account Onboarding Specialist who will report to the Manager, Operations Business Processes. The Key Account Onboarding Specialist is responsible for managing the onboarding and implementation of large-scale and high-profile client accounts, leveraging analytical expertise and independent decision-making to deliver tailored solutions that meet complex customer needs and drive satisfaction. This is a remote position within the USA.

Requirements

• Associate’s or Bachelor’s degree in Insurance, Business, or related field preferred
• 3-5 years of experience in insurance operations, banking, or a related field
• Basic understanding of insurance operations and administrative processes
• Exposure to file feed transmissions (EDI, eligibility files) preferred
• Strong organizational skills with the ability to manage multiple tasks
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Strong written and verbal communication skills

Responsibilities

• Analyze client-specific requirements to develop tailored solutions that drive customer satisfaction and operational efficiency
• Act as a dedicated point of contact for high-profile clients, ensuring their unique needs and expectations are consistently met
• Manage onboarding and administration for large to jumbo case sizes, ensuring accurate and timely execution of tasks
• Review, analyze, and make decisions regarding qualified life events and eligibility updates for complex client portfolios, ensuring compliance with company policies
• Coordinate and oversee implementation activities, ensuring seamless delivery for clients with diverse and complex needs
• Lead and facilitate implementation meetings with employer groups, partners, and stakeholders, driving actionable outcomes for large-scale and high-value accounts
• Independently review, analyze, and resolve client-specific challenges within established escalation and approval processes
• Monitor system performance and participate in testing and rollout of enhancements
• Identify and implement process improvements to maximize efficiency, productivity, and customer satisfaction
• Perform additional duties as assigned

Benefits

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree