Key Account Specialist
About The Position
Are you ready to make your next career move to join our team as our Key Account Specialist for KONE Americas? Do you enjoy monitoring key account activities including coordination of pricing, additions/removals, and lead generation? Does managing and coordinating processes motivate you? Do you thrive in areas where you provide reporting, analysis, and data support? Are you skillful with maintaining customer data integrity across CRM, SAP, and related systems and support sales processes and tools? Do you demonstrate a passion for collaboration? Are you committed to performing general administrative and operational support tasks as needed? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our Key Account Specialist, you will support the Key Account Management team by executing both operational and analytical activities that enable front-line teams to focus on customer engagement and growth. This role serves as a critical link between data/reporting insights and day to day account execution, managing contract processes, system data integrity, reporting, and cross-functional coordination to ensure efficient account performance and customer satisfaction.
Requirements
- 3+ years of progressive and successful experience in sales operations, customer support, contract administration, or related business support role.
- Experience working with CRM, ERP, or contract management systems preferred.
- Bachelor’s degree in business, Finance, Operations, or related field preferred. (Equivalent experience (4+ years in sales support, data/contract management, or operations environment) acceptable in lieu of degree).
Nice To Haves
- Experience working with CRM, ERP, or contract management systems.
- Bachelor’s degree in business, Finance, Operations, or related field.
Responsibilities
- Monitoring key account activities including coordination of pricing, additions/removals, and lead generation.
- Managing and coordinating processes.
- Providing reporting, analysis, and data support.
- Maintaining customer data integrity across CRM, SAP, and related systems.
- Supporting sales processes and tools.
- Performing general administrative and operational support tasks as needed.
- Executing operational and analytical activities that enable front-line teams to focus on customer engagement and growth.
- Managing contract processes, system data integrity, reporting, and cross-functional coordination to ensure efficient account performance and customer satisfaction.
Benefits
- Competitive salary
- Flexible work schedule
- Opportunities to learn and grow
- 401K Employer Match
- 401k Employer Non-elective Contribution
- Well-being Program
- Medical, Prescription, Dental and Vision Insurance
- Digital Health Solutions & Telehealth
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- Employee Family Assistance Program (EFAP)
- Family & Medical Leave
- Parental Leave
- Leave to Care for a Domestic Partner
- Paid Time Off & Holidays
- Company Paid Life and AD&D Insurance
- Supplemental Life and AD&D Insurance
- Company Paid Short-term and Long-term Disability
- Buy-Up Long-term Disability
- Critical Illness Insurance
- Hospital Indemnity & Accident Insurance
- Identity Theft Protection
- Legal Insurance
- KONE Credit Union
- Tuition Reimbursement
- Commuter Benefits
- KONE Annual Bonus plan at 10% Target Incentive (50/50) based on achievement of company goals and individual goals.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
