Key Account Manager

Veolia•Oakbrook Terrace, IL

4d•Remote

About The Position

Veolia in North America is a leading environmental company offering a full spectrum of water, waste, and energy management services. This role focuses on building long-term relationships with key accounts to increase profitability within the Contract Operations group. The Key Account Manager will leverage Veolia's technology and expertise in project delivery, program management, and service efficiency. Responsibilities include identifying key accounts, developing strategies, managing customer relationships, and executing these strategies in collaboration with business development, operations, and technical teams. The role also involves developing new pricing and service strategies.

Requirements

Undergraduate degree.
Eight or more years of progressive Account Management/Sales experience.
Computer proficient.
Strong team player.
Excellent interpersonal and communication skills.
Time management: the ability to organize and manage multiple deadlines.
Strong customer service orientation.
Ability to effectively present information.
Ability to negotiate effectively.

Nice To Haves

Advanced degree is a plus.
Continuing education in relevant topics is a plus.

Responsibilities

Provide sales and account management for key accounts to meet profit and revenue targets.
Develop a detailed understanding of market, competition, and industry trends, core processes and challenges.
Manage national programs and sourcing initiatives and direct renewals of key accounts.
Identify strengths and weaknesses in services, and support business development, operations and technical teams to address gaps in performance.
Interface with Development & Marketing on global account activities and strategies.
Provide regional account management support as assigned.
Build customer relationships at the corporate and site management level.
Improve access to branches and regions for key accounts.
Tailor support network to the needs of our customers.
Foster and coordinate current relationships held throughout Contract Operations.
Develop and support key account business plans, goals and objectives.
Coordinate negotiation of master service agreements and separate contracts, interface with legal and operations teams.
Oversee reporting of key performance indicators and review meetings with key accounts, typically on a quarterly or annual basis.
Formally and routinely communicate all necessary information on respective key accounts to relevant internal teams.
Resolve customer issues that are elevated from operations and sales representatives.
Develop new pricing and service strategies that leverage the competitive alternative and increase profitability.
Identify new service projects and support the sale of projects working with project developers within business development.
Other duties as assigned.