Key Account Manager

ImageWorks Display•Winston-Salem, NC

2d•Hybrid

About The Position

At ImageWorks Display, we create innovative retail fixtures and custom point-of-purchase display solutions that help brands connect with consumers in stores. We partner with leading consumer brands and retailers to deliver creative, high-quality retail environments. We are seeking a Key Account Manager who excels at building long-term partnerships, solving complex challenges, and identifying growth opportunities. This role requires a passion for delivering exceptional customer experiences and collaborating with cross-functional teams. The Key Account Manager will act as the primary business partner for assigned customer accounts, developing trusted relationships and driving profitable sales growth. Responsibilities include managing existing accounts, identifying expansion opportunities, coordinating projects from concept to execution, and ensuring outstanding customer experiences. Success depends on strategic thinking, consultative selling, strong communication, and effective cross-departmental collaboration.

Requirements

Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience.
3+ years of experience in Account Management, Customer Success, Sales, or Business Development.
Proven ability to build and maintain strong customer relationships.
Excellent verbal, written, and presentation skills.
Strong organizational, time management, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, Word).
Willingness to travel for customer meetings, trade shows, and industry events (approximately 20–30%).

Nice To Haves

Experience working with retail displays, point-of-purchase merchandising, consumer packaged goods, retail fixtures, manufacturing, packaging, or related industries.
Experience using ERP systems (NetSuite experience is a plus).

Responsibilities

Manage and grow a portfolio of assigned key customer accounts.
Develop trusted relationships with customer stakeholders at multiple organizational levels.
Gain a thorough understanding of each customer's business objectives, products, and retail initiatives.
Conduct regular business reviews and maintain ongoing communication with customers.
Deliver exceptional service that strengthens long-term partnerships and customer loyalty.
Identify opportunities to expand business within existing accounts.
Collaborate with Sales Leadership to pursue strategic growth opportunities.
Prepare quotations, proposals, presentations, and sales recommendations.
Negotiate project details within established company guidelines.
Maintain an active sales pipeline and contribute to departmental sales goals.
Participate in customer visits and industry trade shows as appropriate.
Serve as the primary liaison between customers and internal teams throughout the project lifecycle.
Partner with internal teams including Design, Engineering, Project Management, Supply Chain, and Operations to ensure successful execution.
Monitor project status and proactively communicate updates to customers.
Anticipate potential issues and coordinate timely resolutions.
Respond promptly to customer inquiries and requests.
Resolve customer concerns professionally while maintaining positive relationships.
Ensure customers receive a consistently exceptional experience throughout every interaction.
Maintain accurate customer records, account activity, forecasts, and opportunities within the company's ERP system.
Prepare sales reports, pipeline updates, and account plans.
Monitor industry trends, competitive activity, and emerging retail opportunities.
Share market insights with Sales Leadership and internal teams.