Key Account Manager

. Crane Worldwide Logistics .•Irving, TX

9d•Onsite

About The Position

The Key Account Manager will be responsible for tactical retention responsibilities for assigned accounts, including leading and managing the implementation of new services, coordinating and distributing Standard Operational Procedures (SOPs), and penetrating organizational structures to develop relationships. The role involves ensuring Crane Worldwide offices understand and execute SOPs, monitoring rates and yields, tracking payments, and setting up internal reports to monitor performance. The Key Account Manager will also be responsible for entering all meeting notes, action items, complaints, and compliments into the CRM, assigning corrective actions, and managing business reviews. Strategically, the role requires understanding accounts’ business strategies, objectives, risks, and constraints, and focusing efforts on providing solutions. This includes pursuing efficiency and cost reduction measures, providing market updates, identifying growth opportunities, and creating a business development plan. Other duties as assigned.

Requirements

Minimum two years’ experience in the industry, or a related service industry
Minimum one-year operational experience in the service(s) the account utilizes
Good analytical and program management skills; ability to define, develop and document business processes and procedures
Excellent organizational skills
Excellent written and verbal skills, including presentation skills
Strong computer skills including Microsoft Office suite
Detail oriented, able to multitask and meet deadlines
Self-motivated, able to work in a team and independently
Strong customer service, problem-solving, and interpersonal skills
Internal/external sales skills
Troubleshooting and problem resolution skills
Leads by example
Sense of urgency
Creative
Responds easily to changing demands
Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
Sitting for extended periods of time
Vision abilities required by this job include close vision and the ability to adjust focus
Requires extensive travel
Final candidate must successfully pass an E-Verify Check

Responsibilities

Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations
Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance
Penetrate organizational structure and develop relationship beyond main points of contact
Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
Maintain rates and assess yields monthly
Monitor account for timely payments and assist with collections on past due invoices
Set up internal reports to monitor our performance in meeting critical milestones
Immediately communicate any issues or exceptions to Operations
Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution
Manage and lead business reviews; establish a quarterly review cycle, at a minimum
Engage Sales and Operations to participate in client meetings, presentations, and business reviews
When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
Update status of progress on business opportunities
Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities
Ensure all company policies and regulatory requirements are adhered to
Understand accounts’ business strategy, objectives, and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints
Continuously pursue and implement more efficiency and cost reduction measures
Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support
Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions
Other duties as assigned

Benefits

Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Potential to earn a strong commission based on your sales ability