Key Account Manager

i3 Verticals•Nashville, TN

1d•Remote

About The Position

The Key Account Manager role is within the TRANSPORTATION department and reports to the Executive Vice President. This is a remote position for candidates based in the U.S. The role requires up to 25% travel. The primary focus is on building and improving relationships with clients, key suppliers, and partners, providing personalized advice, building rapport, and responding promptly to client inquiries. Success will be measured by improved engagement between i3V and the client through various KPIs, including increased involvement in i3V education sessions, upgrades or growth of current subscriptions, mapping and expanding key contacts within the customer organization, development of client success plans, and pipeline generation of new sales opportunities. The role also involves reviewing company practices to ensure maximum client satisfaction, identifying potential opportunities to inform the sales team, educating clients about products and services, attending to client complaints and issues for prompt resolution, conducting customer satisfaction surveys to enhance client satisfaction and engagement, collaborating with internal departments, and actively using the Salesforce.Com CRM system for timely and accurate information input.

Requirements

Excellent communication skills are crucial for building relationships and addressing client inquiries.
Adept at resolving client issues effectively.
Ability to work closely with sales and marketing teams to boost profitability and customer satisfaction.
Analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement.

Nice To Haves

At least three years work experience in a role that requires sales, business development, product support or relationship management skills.

Responsibilities

Building and improving relationships with clients, key suppliers, and partners.
Providing personalized advice, building rapport, and responding promptly to client inquiries.
Increasing client engagement through KPIs such as involvement in education sessions, subscription upgrades, mapping key contacts, developing client success plans, and pipeline generation.
Reviewing company practices to ensure clients receive maximum satisfaction from their purchases.
Identifying potential opportunities and informing the sales team for follow-up.
Educating clients about the company’s products, services, and special offers.
Attending to client complaints and issues to facilitate prompt resolution.
Conducting customer satisfaction surveys and other inquiries to recommend methods to enhance client satisfaction and engagement.
Working with internal departments to ensure the company meets clients’ expectations.
Active input of timely and accurate information into the Salesforce customer relationship management system.