Key Account Manager - Endocrinology-Ocular (Rare Disease) - Charlotte

Amgen • Charlotte, NC

5d

About The Position

The Rare Disease Key Account Manager (KAM) works with stakeholders in assigned health systems, specialty clinics, infusion centers, and other sites of care to reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment. The role addresses account-level access and operational challenges, supports appropriate access to rare disease therapies, and helps grow the rare disease business across assigned accounts and market. The KAM develops account strategies, supports contracting and access, optimizes buy-and-bill operations, strengthens clinic readiness, and helps create a reliable patient and customer experience across the treatment journey. The position coordinates with cross-functional colleagues and uses account data and field insights to guide compliant execution.

The role requires approximately 40–60% travel within an assigned geography, including customer meetings, internal planning, and industry events. Amgen describes a Total Rewards Plan that includes health and welfare plans, financial plans, work/life balance, and career development opportunities.

Requirements

• Doctorate degree and 2 years of sales experience and/or related account management experience; or master’s degree and 4 years; or bachelor’s degree and 6 years; or associate’s degree and 10 years; or high school diploma/GED and 12 years.
• Approximately 40–60% travel within an assigned geography.

Nice To Haves

• Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
• Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
• Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
• Prior contracting or account negotiation experience, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
• Understanding of clinic operations and site-of-care decision drivers.
• Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
• Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
• Ability to manage competing priorities, operate independently, and execute through cross-functional teams.
• Patient-centered, compliant approach to customer engagement and solution development.

Responsibilities

• Assess business conditions across assigned accounts and identify access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy use, diagnosis, and treatment.
• Develop and execute account plans aligned with customer priorities, portfolio objectives, patient access, site-of-care needs, and treatment continuity.
• Map stakeholders and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
• Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
• Lead assigned account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
• Identify and address barriers involving contracting, customer membership, ordering, distribution, formulary or pathway decisions, and product availability.
• Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues to support access solutions.
• Support account business reviews covering contract performance, patient access, operational readiness, and appropriate commercial opportunities.
• Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.
• Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
• Provide education, workflow support, and coordinated resources to strengthen sites' readiness to initiate and maintain therapy.
• Help customers identify operational gaps that may delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and follow-up.
• Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
• Share timely field insights about customer needs, competitive dynamics, reimbursement trends, and operational barriers.
• Monitor account performance and adapt priorities to meet agreed objectives compliantly.
• Maintain accurate account plans, account affiliations, activity records, and opportunity documentation in required systems.
• Lead matrix planning and follow-through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines.

Benefits

• Comprehensive employee benefits package, including health coverage, retirement and savings plans, life and disability insurance, and flexible spending accounts.
• Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements where possible.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED