Key Account Manager

NorthStar Medical Radioisotopes•Beloit, WI

1d•Onsite

About The Position

Join the best radiopharmaceutical company in the world! If you’re looking to make an impact while building a meaningful career in a specialized, fast-growing field, NorthStar Medical Radioisotopes is the place to do it. NorthStar Medical Radioisotopes is a growing, commercial-stage company focused on advancing patient care by providing therapeutic radioisotopes and novel radiopharmaceuticals to detect and treat cancer. At the forefront of NorthStar’s technological innovation is scientific excellence, using first-in-kind electron accelerator technology and integrated campus capabilities to drive progress in radiopharmaceutical manufacturing. Our work is driven by a meaningful mission—advancing life-saving radiopharmaceutical development and ensuring a reliable supply of critical medical isotopes for patients in need. As a rapidly growing organization operating on the cutting edge of science, we offer exceptional career growth and professional development opportunities, supported by world-class facilities and a competitive benefits package. The Key Account Manager (KAM) owns the retention, commercial growth, and long-term success of NorthStar's existing Contract Development and Manufacturing Organization (CDMO) customer relationships within the radiopharmaceutical therapy (radioligand therapy / targeted radiotherapeutics) space. This individual serves as the primary commercial point of contact for an assigned portfolio of active biopharma and biotech customers across the development, clinical, and commercial lifecycle of radiotherapeutic programs, from existing clinical-supply agreements through commercial launch and long-term supply.

Requirements

Bachelor’s degree in life sciences, business, or a related field required.
Seven (7) years of experience in key account management, strategic account management, or customer success within a CDMO, CMO, pharmaceutical, or biotech environment, with primary responsibility for retaining and growing existing customer relationships.
Demonstrated track record of retaining strategic accounts, growing revenue within an existing customer portfolio, leading contract renewals, and negotiating complex, multi-year commercial agreements.
Each successful applicant will be required to complete the Form I-9, Employment Eligibility Verification, demonstrating both identity and employment authorization, on or before the first day of employment. Under federal law, only truthful information may be provided on the Form I-9.

Nice To Haves

Advanced degree such as an MBA or MS preferred.
Prior experience in radiopharmaceuticals, nuclear medicine, radioligand therapy, or a related regulated manufacturing environment strongly preferred.

Responsibilities

Serve as the primary commercial lead for assigned CDMO customer accounts, building executive-level relationships and acting as the voice of the customer across NorthStar.
Develop and execute strategic account plans that drive customer retention, account growth, contract renewals, and long-term partnership success.
Identify, negotiate, and close expansion opportunities within existing accounts, including new programs, services, manufacturing capacity, and development-to-commercial transitions.
Lead commercial negotiations for contracts, pricing, renewals, amendments, change orders, and scope expansions in collaboration with Finance and cross-functional stakeholders.
Manage account revenue forecasts, opportunity pipelines, growth plans, and renewal activities to achieve commercial objectives.
Partner closely with Program Management, Operations, Quality, Regulatory, and Technical teams to ensure customer commitments are successfully delivered and customer issues are effectively resolved.
Lead Executive Business Reviews and commercial strategy discussions, providing customer insights, market intelligence, competitive positioning, and growth recommendations.
Develop a working understanding of NorthStar’s CDMO capabilities, assigned customer accounts, active programs, contractual commitments, and key internal stakeholders.
Build initial relationships with Program Management, Operations, Quality, Regulatory, Supply Chain, Finance, Technical teams, and assigned customer contacts.
Establish account review routines, CRM discipline, renewal visibility, and escalation pathways for assigned accounts.
Own and actively manage strategic account plans for assigned customers, including retention risks, renewal timing, growth opportunities, and relationship strategy.
Lead commercial discussions, customer escalations, and cross-functional account actions with increasing independence and documented follow-through.
Maintain accurate forecasts, opportunity pipelines, account health updates, and expansion plans that support commercial planning and leadership visibility.