Key Account Manager

Ingenico•Mississauga, ON

34d

About The Position

As a Key Account Manager, you’ll play a vital role in managing and growing key accounts, building strong relationships, and delivering innovative payment solutions tailored to our clients' needs. You will be the primary point of contact for key clients, ensuring their success and fostering long-term partnerships. Additionally, you will manage partners and gateways, driving channel sales and contributing to our growth strategy.

Requirements

Proven experience as a Key Account Manager or similar role, with a track record of managing high-value accounts and driving business growth.
Strong understanding of fintech products and services.
Excellent communication, negotiation, and interpersonal skills.
Ability to analyze data and generate actionable insights.
Highly motivated, organized, proactive, and results driven.
Ability to work independently as well as collaboratively within a team.
Adaptable to a fast-paced, evolving environment.
Has a logical, analytical approach to problem-solving. Able to solve complex issues in specialization.
Ability to translate customers technical requirements into complex solutions.
Advanced English proficiency, French is a plus.

Responsibilities

Identify opportunities for new accounts, and existing account expansion by upselling/cross selling additional products or services.
Develop and implement strategies to maximize revenue and client satisfaction.
Act as a client advocate within the company, working with product, support, and development teams to address issues or concerns.
Ensure that client feedback is incorporated into product and service improvements.
Stay informed about industry trends, market conditions, and competitive landscape to provide clients with relevant insights, and recommendations.
Set strategy for sales territory including account priority, calling strategy, relevant value drivers, partnership with 3rd parties, and travel schedule.
Attend industry events, trade shows, and conferences to network and promote the company’s offerings, and present Ingenico products to establish and maintain the industry awareness of Ingenico.
Complete all opportunity tracking, activity logs & forecasts in our CRM in a timely and consistent manner to enable senior management to properly forecast revenue and set targets.
Manage the end-to-end sales process for key accounts, including prospecting, negotiating, and closing deals.
Prepare and deliver presentations, proposals, and regular account reviews to key clients.
Achieve and exceed sales targets and KPIs.
Handle any client issues or complaints promptly and professionally, ensuring a high level of client satisfaction.