Key Account Manager

EssilorLuxottica Group • Dallas, TX

12d

About The Position

The Strategic Account Manager is responsible for driving revenue growth, technology adoption, profitability, and retention across assigned strategic and national accounts. The role manages complex, multi-location customer relationships, identifies new business opportunities, negotiates commercial agreements, and develops long-term partnerships to maximize utilization of Helix platforms and services.

As the primary customer contact, the Strategic Account Manager leads strategic business reviews, performance optimization, and cross-functional initiatives to deliver measurable business outcomes. The position calls for commercial acumen, consultative selling capabilities, and the ability to influence senior-level stakeholders. Travel of 15–25%, including overnight travel, is required.

Requirements

• Bachelor’s degree in business administration or equivalent professional experience.
• Minimum three years of experience in strategic account management, key account sales, or related commercial roles.
• Experience developing business plans, managing major customer relationships, and executing growth strategies.
• Strong knowledge of the eyecare industry, technology solutions, or related sales environments.
• Demonstrated negotiation, relationship management, communication, and analytical skills.
• Understanding of financial principles, pricing strategies, and P&L drivers.
• Proficiency in CRM systems, Microsoft Office, and sales reporting tools.
• Ability to manage competing priorities, exercise sound judgment, and deliver results.

Nice To Haves

• Previous sales leadership or national account management experience.
• Experience managing enterprise-level, multi-location customer relationships.

Responsibilities

• Achieve assigned sales, revenue, profitability, retention, and account growth objectives through strategic account management.
• Develop and execute account plans to expand technology adoption, increase utilization, and identify new business opportunities.
• Build and maintain relationships with key decision-makers, executives, and stakeholders across complex, multi-location accounts.
• Lead customer business reviews, presenting performance analytics, optimization opportunities, strategic objectives, and improvement plans.
• Negotiate pricing, contractual agreements, and commercial partnerships to support profitable, sustainable growth.
• Monitor account performance, sales pipelines, KPIs, and progress toward established business objectives.
• Identify retention risks, resolve escalated customer concerns, and coordinate cross-functional solutions.
• Partner with Product, Technical Support, Sales, and Operations to support onboarding, training, integrations, and ongoing customer success.
• Collaborate with National Accounts, EOA Key Accounts, OOGP, and other EssilorLuxottica teams to align commercial strategies and maximize customer opportunities.
• Conduct annual in-person visits with top strategic accounts and monthly business acquisition reviews with leadership.
• Recommend account growth, acquisition, and retention strategies based on market dynamics and customer performance.
• Represent customer needs and business opportunities in leadership discussions and strategic planning.
• Maintain accurate documentation of customer interactions, contractual commitments, account activities, and sales forecasts.
• Participate in industry conferences, trade shows, customer meetings, and other business activities as required.
• Perform additional duties as assigned.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level