Key Account Manager

Bakelite Synthetics•Atlanta, GA

20d

About The Position

The Key Account Manager (KAM) will be a culture creator through cross-functional collaboration and leadership, enhancing the day-to-day experience of the Bakelite team. The role involves enhancing customer satisfaction through personalized service and effective problem-solving, ensuring clients receive the best possible experience, fostering loyalty and trust. The KAM will add value and grow market share through identification, business development, and closure of leads with new and existing customers. This role promotes innovation by understanding client needs and market trends, influencing product development and improvements, and driving innovation within key consumer industries. Additionally, the KAM will support sustainable practices by advocating for and implementing environmentally friendly solutions and practices, promoting sustainability across several industries.

Requirements

B.S. Degree (Chemistry, Engineering, Biology, or Business) minimum requirement.
Minimum 8 years of industrial chemical sales, procurement or marketing, or a technical background with emphasis on Industrial Chemical markets.
Demonstrated evidence of a high degree of productivity and a high level of knowledge/skills in the commercial field and technical fields.
Ability to work well independently to achieve objectives and goals, while also forging connections with remote work groups.
Experience with contracting and negotiating both internally and with the customer.
Good interpersonal communication and desire to be a part of a team.

Nice To Haves

Account or Commodity Management, including negotiations experience.
Application knowledge.
Value quantification experience.
OEM & fabricator company experience in resin and chemical intermediate markets.
Training in finance and marketing.
Commercial experience with lean methodology.

Responsibilities

Work closely with internal teams, including customer excellence, operations, supply chain, and product development to deliver value-add solutions to clients.
Build and maintain strong, customer-centric relationships with key strategic accounts.
Foster multi-level relationships between Bakelite and customers.
Contract with strategic customers.
Identify opportunities for growth within the market, as well as existing accounts, and develop strategies to capitalize on them.
Develop key account plans for review with commercial team and leadership.
Achieve sales targets and drive revenue growth through effective account management, managing market dynamics against Bakelite needs and capabilities.
Accountability for timely price updates and communication, collaboration with sales coordinators, customer excellence, and supply chain, and execution on pricing initiatives to meet business plans.
Stay updated on industry trends, market conditions, and competitor activities to provide strategic insights.
Address client issues and concerns promptly and effectively, ensuring high levels of customer satisfaction. Responsiveness is critical.