Key Account Manager, Semi

Rigaku • The Woodlands, TX

1d • Hybrid

About The Position

Join Rigaku in shaping a better world through new perspectives! As a Strategic Account Manager (SAM), your primary responsibility is to orchestrate all interactions and business development activities with account customers, fostering strong, long-term partnerships.

Requirements

• PhD or Masters preferred; Physics, Chemistry or Engineering
• Over 5 years of experience in capital equipment field application, marketing, account management, or business development within the industry.
• Proven track record of managing and growing strategic accounts.
• Experience working with cross-functional teams (e.g., Applications, Service, Product, Customer Procurement, etc.).
• Technical proficiency with CRM software, presentation tools, and other sales enablement tools.
• Willingness to travel domestically and internationally as required to meet business needs.
• Demonstrated ability to work independently, prioritize effectively, and manage multiple tasks simultaneously.
• High level of integrity, professionalism, and drive, with a strong commitment to excellence and accountability in supporting Rigaku's growth beyond your own strategic account.
• Proficiency with Salesforce for aligning account forecasts and managing customer information
• Ability to develop and maintain relationships with key large account customers
• Exceptional customer engagement skills and experience
• Strong ability to understand and document customer requirements
• Understanding of Rigaku's position versus competition and key differentiators
• Ability to communicate customer requests, specification documents, purchase specification, commercial and legal contracts

Nice To Haves

• Experience with metrology tools is preferred.

Responsibilities

• Understand customers' business, technical, and organizational needs.
• Align with HQ and regional teams on long-term aspirations and set timely goals to drive results.
• Map, build, and strengthen multi-level relationships between Rigaku and key stakeholders within the customers' organization.
• Organize executive meetings, TRMs, technical workshops, etc.
• Coordinate regional support teams and HQ to address customer escalations and CIP requests.
• Enhance overall customer satisfaction with Rigaku's support and products.
• Collaborate with applications, service, and technical development teams to explore new business opportunities.
• Align customer and Rigaku roadmaps to drive early entry into new application areas and fab locations within the account.
• Create and set the narrative that advances the account strategy.
• Ensure alignment across all account sites to present a unified voice to customers.
• Negotiate profitable and fair deals.
• Manage all commercial items effectively, including NDAs, RFI/RFP/RFQ responses, Evaluation Agreements, PA/CPA, lead times, forecasts, POs, and any commercial escalations.

Benefits

• Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Ph.D. or professional degree