Key Account Manager

Tessco, LLC•Hunt Valley, MD

2d•Hybrid

About The Position

Tessco is seeking a results-driven Key Accounts Manager to own and grow our largest, most influential customer relationships. You’ll be the trusted partner to executive stakeholders, uncover growth opportunities, and deliver tailored solutions that drive measurable business outcomes. The ideal candidate will be located in Maryland. This role is crucial as strategic accounts are the heartbeat of the business, offering a chance to make a direct impact, influence top-tier clients, and shape the company's long-term success.

Requirements

5+ years in telecommunications industry working with key/strategic account management or enterprise sales.
Proven success managing and growing large, complex accounts.
Strong negotiation, presentation, and consultative selling skills.
Business acumen with an eye for profitability and long-term growth.
Willingness to travel for client engagement. ~ 30- 40%

Responsibilities

Lead strategy and execution for multi-million-dollar accounts.
Build deep, multi-level relationships and become the go-to advisor.
Identify and close new revenue opportunities, upsell, cross-sell, expand.
Achieve aggressive growth, margin, and retention goals.
Collaborate with internal teams to deliver high-impact solutions.
Stay ahead of market trends to keep our clients competitive.
Develop and execute strategic account plans that align with customer goals and company objectives.
Identify opportunities for growth within each account, including upselling, cross-selling, and expanding service adoption.
Conduct regular business reviews with clients to track progress and realign objectives.
Serve as the trusted advisor and primary contact for all client communications.
Build multi-level relationships within the customer’s organization, including executive stakeholders and operational contacts.
Anticipate client needs, resolve issues quickly, and ensure a high level of satisfaction.
Achieve or exceed annual sales, revenue, and margin targets for assigned accounts.
Monitor account financial performance and profitability, taking proactive measures to maintain healthy margins.
Collaborate with finance and operations teams to ensure accurate forecasting and budgeting.
Partner with internal teams—sales support, operations, marketing, product management—to deliver tailored solutions.
Communicate customer feedback to influence product development and service improvements.
Work to Sales Excellence Standards established by Sales Leadership.
Travel 40% - 50% to see Top 10 Key Accounts 6 times per year each.
Execute 5 meaningful contacts per day.
Maintain a pipeline that is 300% of quota for non-run rate business.
Provide Active Quotes 80 times per month.