Key Account Manager

Internova Travel Group•Remote,

9d•Remote

About The Position

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News). Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive. We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour. ALTOUR’s Key Account Management model is designed to protect, grow, and future-proof our most valuable client partnerships. Key Account Managers play a critical role in delivering consistent value, strengthening executive relationships, and identifying opportunities for expansion. This role sits at the intersection of strategy, service performance, and commercial growth—ideal for professionals who thrive on accountability, impact, and measurable results.

Requirements

Demonstrated success managing high-value accounts in complex, regional, or multi-stakeholder environments
Experience leading structured business reviews and formal client governance frameworks
Strong executive presence with the ability to influence, challenge, and guide stakeholders at all levels
Commercial acumen with a clear understanding of value creation, profitability, and growth drivers
Deep knowledge of corporate travel, including operations, technology, sourcing, and data analytics
Comfort operating in a matrixed, performance-driven, and partner-led environment
High EQ, strong communication skills, and the ability to translate complexity into clear direction and action
Proven ability to drive measurable outcomes and continuous program improvement

Responsibilities

Own and develop multi-level client relationships across a portfolio of Key accounts, ensuring satisfaction, retention, and revenue growth
Serve as the customer’s advocate within ALTOUR—coordinating internally across operations, program optimization, sourcing, finance, technology, and leadership teams
Lead client conversations focused on growth, program performance, cost optimization, traveler experience, and continuous improvement
Operate within ALTOUR’s Key Account Management engagement model, delivering outcomes through a structured, consistent cadence
Lead Management Business Reviews (MBRs) as working sessions focused on insights, actions, and measurable outcomes
Lead bi-annual Business Reviews to demonstrate value, align on strategy, and define forward-looking roadmaps
Ensure engagements are insight-led, decision-focused, and outcome-driven—not retrospective reporting
Maintain oversight of portfolio commercial performance, proactively supporting sustained EBITDA and growth
Deliver clear, actionable insights tied to cost optimization, Total Cost of Ownership (TCO), Program ROI, NESR, adoption, compliance, efficiency, and traveler experience
Provide proactive, data-backed recommendations that improve program performance and maturity
Drive revenue growth through expansion, upsell, and whitespace identification, in partnership with Sales and internal stakeholders
Monitor account health and proactively identify risk signals and performance gaps, executing recovery and optimization strategies as needed
Collaborate with regional and in-country teams to ensure consistent global service delivery while balancing standardization and local requirements
Maintain oversight of data integrity, servicing models, and operational consistency
Drive execution discipline with clear actions, ownership, and timelines from every engagement
Ensure internal alignment and follow-through to deliver on commitments and expectations
Contribute to the evolution of ALTOUR’s Key Account Management model and share best practices across the Account Management team