Key Account Manager

Aston Carter•Twinsburg, OH

1d•$40 - $80•Hybrid

About The Position

The Key Account Manager leads and grows strategic customer relationships across all product lines, with a strong focus on complex aerospace electrical systems and advanced air mobility solutions. This role plans, implements, manages, and oversees sales and marketing initiatives to achieve both short- and long-term financial and strategic business objectives in existing and new markets. The position combines business development, contract and sales management, and close collaboration with customers to support the electrification and decarbonization of aviation.

Requirements

Proven experience in customer relations, customer service, and account management, preferably with key or strategic accounts.
Demonstrated success in sales and business development, including building and executing marketing and sales plans.
Experience with complex aerospace systems, particularly in electrical and power-related products and solutions.
Strong ability to develop and implement strategic marketing and sales plans to capture new business opportunities.
Capability to define product positioning and pricing strategies that support profitable growth and increased market share.
Experience managing commercial and contractual issues with customers, including negotiation of terms and conditions.
Ability to coordinate sales administration activities and provide accurate demand forecasting.
Competence in managing quotation processes for technical changes, including requirements analysis, cost estimation, and business planning.
Strong leadership skills with the ability to influence internal and external stakeholders.
Excellent communication and relationship-building skills with customers and strategic partners.
Ability to maintain market awareness and monitor competitor products and activities.
Willingness and ability to travel up to 50% domestically and internationally.
Commitment to safe work practices and adherence to health, safety, and environmental standards.
Ability to work additional hours during peak business periods when required.
Understanding of and adherence to trade and export regulations.

Nice To Haves

Experience working with aerospace electrical systems such as power generation, distribution, conversion, and electric propulsion.
Background or interest in advanced air mobility and electric or hybrid-electric aviation.
Ability to capture and translate the Voice of the Customer into product and technology roadmap inputs.
Experience participating in trade shows, conferences, and industry events to support business development.
Comfort working in a global environment with international customers and partners.
Strong analytical skills to support pricing, budgeting, and business planning activities.
Adaptability and resilience in a fast-evolving market focused on aviation electrification and carbon-neutral solutions.

Responsibilities

Develop and grow assigned key customer accounts across all product lines, including traditional aerospace and advanced air mobility customers.
Plan, implement, manage, and supervise sales and marketing plans to achieve short- and long-term financial and strategic business objectives.
Develop and implement strategic marketing and sales plans to capture new business opportunities in existing and emerging markets.
Recommend product positioning and pricing strategies to maximize long-term market share and ensure profitable growth and expansion of products and services.
Contribute to product research and technology roadmap activities by capturing the Voice of the Customer and identifying future needs and requirements.
Maintain general market awareness and continuously monitor competitor products, sales activities, and marketing strategies.
Participate in trade shows, conferences, and other industry events to develop markets, expand the customer base, and support business objectives.
Manage commercial and contractual issues with customers, ensuring alignment with company policies and objectives.
Ensure compliance with mid-term plan budgets, including non-recurring funding, sales volume, price updates, and cash flow through effective accounts receivable collection.
Coordinate sales administration activities to ensure the booking plan aligns with the sales plan and provide accurate and timely demand forecasts.
Ensure full compliance with the terms and conditions executed with customers, including contract obligations and service levels.
Manage the quotation process for technical changes, including requirements analysis, cost estimation, business planning, validation reviews, and negotiation strategy development.
Negotiate commercial and contractual aspects with customers in coordination with internal stakeholders such as programs, legal, and finance.
Establish, nurture, and maintain strong relationships with customers and key strategic partners to support long-term collaboration.
Lead and nurture customer relationships to support the company’s strategy in carbon-neutral aviation, including electric and hybrid-electric aviation.
Adhere to safe work practices and actively contribute to the ongoing development of the health, safety, and environmental program and culture.
Ensure compliance with applicable trade and export regulations in all commercial activities.
Perform other related duties as assigned to support business and organizational needs.
Work additional hours during business peaks as needed to meet customer and business requirements.
Travel up to 50% of the time, both domestically and internationally, to meet with customers, attend events, and support business development activities.