Key Account Manager
About The Position
Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
Requirements
- Minimum of 5-7 years of experience in working in a large scale B2B environment
- Relevant industry experience in technical, sales and general management
- Proven track record of successful sales growth and profitability
- Experience with negotiations; strong influencing and persuasion skills
- Technically adept
- Possess a detailed knowledge of Amcor, the products, the industry and competitive market
- Language: English necessary, others useful and desired
- Strong relationship-building and customer management skills
- Expertise in commercial strategy and negotiation
- Excellent communication and interpersonal skills
- Strong business acumen and understanding of market trends
- Ability to manage multiple stakeholders and projects simultaneously
- Cross-functional collaboration and teamwork
- Analytical thinking, problem-solving, and data-driven decision-making
- Adaptability and resilience in dynamic environments
- Proficiency in CRM systems and Microsoft Office Suite
- Customer-focused mindset
- Strong ability to adapt to diverse environments and interact effectively with various internal and external stakeholders
Nice To Haves
- Others useful and desired languages
Responsibilities
- Act as the primary point of contact for key accounts within the assigned scope.
- Build and maintain strong, long-lasting relationships with customer decision-makers and internal stakeholders.
- Develop a deep understanding of customer needs and provide customized solutions to address them.
- Develop and implement strategic account plans to achieve revenue and profitability targets.
- Identify and capitalize on growth opportunities within existing accounts and scope, while actively seeking new business opportunities.
- Monitor market trends and competitor activities to inform and adapt commercial strategies.
- Work closely with internal teams, including R&D, Production, Logistics, Quality, and PLM, to meet customer expectations.
- Coordinate cross-functional efforts internally and externally to ensure on-time delivery and compliance with quality standards.
- Organize and lead customer meetings, involving relevant stakeholders from both organizations.
- Coordinate and monitor project progress to ensure timely delivery and customer satisfaction.
- Lead contract negotiations, pricing discussions, and the implementation of service agreements.
- Ensure all agreements comply with company policies and customer requirements.
- Regularly monitor and analyse account performance metrics.
- Prepare reports detailing sales data, market trends, and opportunities for improvement.
Benefits
- Medical, dental and vision plans
- Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
- Company-paid holidays starting at 8 days per year and may vary by location
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program (initial eligibility dependent upon hire date)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
