Key Account Manager - Michigan

Pfizer • USA - MI - Remote, MI

6d • $176,600 - $294,300

About The Position

The Internal Medicine Key Account Manager leads the strategic direction, development, and execution of account plans and partnerships with aligned Leading Health Systems and Integrated Account Teams (IATs). The role works toward mutually aligned goals in a compliant manner, with a focus on market expansion and brand evaluation opportunities. The KAM develops a deep understanding of the healthcare market and of each account’s business drivers, priorities, capabilities, organizational structure, ways of working, external influencers, and decision-making rights. The role builds executive-level customer relationships and aligns internal and external stakeholders to account plans and goals.

The aligned accounts listed in the posting are The Methodist Hospital System, HCA Healthcare, Inc., Memorial Hermann Health System, Texas Health Resources, Ascension, Christus Health, UT Physicians, Baylor Scott and White Health, UnitedHealth Group, and The University of Texas System; account alignment is subject to change.

The position focuses on customer engagement, account management, and business and people leadership. The KAM identifies and engages key decision-makers and influencers, manages prioritized accounts and collaborative plans, leads and supports high-functioning IATs, develops strategic account priorities, and shares customer-specific insights with regional marketing and strategy teams.

The role requires a bachelor’s degree and leadership capabilities, including influencing and collaborating with peers, developing and coaching others, and guiding colleagues’ work. An MBA or related advanced degree is preferred. Five to ten years of pharmaceutical, biotech, medical, marketing, or sales experience is preferred, including at least three years in a promoted position and/or developmental role with demonstrated leadership across peer and manager groups. Management and/or account management experience is strongly preferred.

This position is eligible for Pfizer’s Global Performance Plan, with a 20% bonus target, and for its share-based long-term incentive program. The posting describes comprehensive benefits, including a 401(k) plan with matching contributions and an additional retirement savings contribution, paid vacation, holidays and personal days, paid caregiver/parental and medical leave, and medical, prescription drug, dental, and vision coverage. Relocation assistance may be available based on business needs and/or eligibility. Candidates must have permanent U.S. work authorization; visa sponsorship is not available.

Requirements

• Bachelor’s degree required.
• Demonstrated ability to influence and collaborate with peers, develop and coach others, and oversee and guide colleagues’ work to achieve outcomes and business impact.
• Candidates must be authorized to work in the United States by any employer and have permanent U.S. work authorization; work visa sponsorship is unavailable.
• Commitment to compliance and ability to uphold Pfizer values.
• The posting prefers 5–10 years of pharmaceutical, biotech, medical, marketing, or sales experience, including at least three years in a promoted position and/or developmental role with demonstrated leadership across peer and manager groups.
• The posting strongly prefers management and/or account management experience.
• Business acumen, including healthcare market and disease-state knowledge, key account relationship development, account management and negotiation skills, resource prioritization, and business planning.
• Financial acumen.
• Market and business strategy knowledge.
• Account and customer management skills.
• Functional knowledge.
• Ability to assess and prioritize accounts and resources, understand changing local healthcare and stakeholder needs, align account needs with Pfizer goals, and develop account plans based on healthcare and market trends.
• Data analytics and interpretation skills.
• Strategic planning skills.
• Critical and analytical thinking.
• Ability to execute plans and measure outcomes.
• Ability to build and maintain trusting relationships and communicate persuasively in writing and orally, with effective listening and audience awareness.
• Value proposition management skills.
• Networking and stakeholder management skills.
• Ability to influence without authority.
• Ability to provide a vision for delivering Pfizer goals locally, regionally, or nationally and, where applicable, provide people development, coaching, and performance management.
• Self-awareness, adaptability to challenges and ambiguity, focus on performance, and ability to coach others through change.
• Embraces straight talk.

Nice To Haves

• MBA or advanced degree in a related field.
• Five to ten years of previous pharmaceutical, biotech, or medical/marketing/sales experience.
• At least three years in a promoted position and/or developmental role with demonstrated leadership across peer and manager groups.
• Management and/or account management experience.

Responsibilities

• Identify key customers and the internal and external decision-making and influencing networks affecting key accounts and local health economies.
• Maintain effective relationships with customer C-suite, D-suite, administrative, and decision-making roles within key accounts.
• Develop relationships with key opinion leaders and stakeholders in local health economies.
• Understand and seek to influence local, regional, and national healthcare issues and best practices aligned with markets and key accounts.
• Co-develop and co-execute project plans, holding both customers and Pfizer accountable for execution.
• Manage prioritized accounts to achieve agreed business objectives.
• Identify opportunities for synergy and collaboration through active and transparent customer and account planning.
• Analyze local environments, account business models, and Pfizer priorities to create account plans with mutually beneficial opportunities.
• Use Pfizer’s value proposition to create mutually beneficial business opportunities that result in action.
• Connect and communicate stakeholder insights to develop plans beneficial to patients, customers, and Pfizer.
• Lead and support the development of high-functioning Integrated Account Teams, collaborating with cross-functional specialists and Pfizer stakeholders to align appropriate roles, responsibilities, and resources compliantly.
• Help IAT colleagues understand local market and customer drivers.
• Partner with cross-functional teams to shape compliant local, regional, or national Key Account Management efforts and deliver results.
• Share and scale proven practices across the region and nation.
• Serve as a local expert on healthcare reform, the evolving landscape, and the organization of accounts and customers.
• Lead development of strategic planning priorities for aligned key accounts.
• Apply broad knowledge of healthcare market dynamics to account behavior and involve colleagues from other functions to build and execute strategic plans.
• Use organizational awareness and alignment with Pfizer priorities to involve appropriate colleagues and optimize value for customers and Pfizer.
• Lead pull-through activities in alignment with Pfizer business leader direction.
• Communicate short-, mid-, and long-term Pfizer business views with key accounts and identify portfolio opportunities across Pfizer business units when appropriate.
• Provide regional marketing and strategy teams with customer-specific insights to inform strategic direction and market-specific materials.

Benefits

• 401(k) plan with Pfizer matching contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holidays, and personal days.
• Paid caregiver/parental and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Eligibility to participate in Pfizer’s Global Performance Plan with a 20% bonus target.
• Eligibility to participate in a share-based long-term incentive program.
• Relocation assistance may be available based on business needs and/or eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level