Key Account Manager

Nidec•Brooklyn Heights, OH

12d

About The Position

The Key Account Manager (KAM) works in NC-A Service, the regional business segment reporting to the Global Service business segment of Nidec Conversion. The role manages and develops customer relationships in an assigned Canadian territory and works to achieve order-intake objectives for NC-A Service. The KAM protects and expands Nidec Conversion’s installed base by selling long-term service agreements (LTSAs), field service, spare parts, and upgrades or retrofits for existing Nidec equipment. The role also pursues brown-field replacements of competitors’ installed AC and DC motors, low- and medium-voltage variable frequency drives (VFDs), and systems. This position leads customer-facing sales activities, including developing opportunities, preparing and reviewing technical and commercial proposals, conducting product presentations, and coordinating customer needs with internal teams. It works closely with Field Service, Engineering, Marketing, R&D, project managers, and factories to support customers, improve offerings, and fulfill customer obligations. The role requires travel 60–70% within the assigned territory. The position is classified as Professional – P5 and requires a bachelor’s degree or equivalent experience and at least 10 years of relevant experience.

Requirements

Bachelor’s degree or equivalent experience.
At least 10 years of prior relevant experience.
Mastery-level knowledge of the job area, typically obtained through advanced education combined with experience.
Ability to manage and develop customer relationships and pursue sales opportunities.
Ability to lead technical and commercial offer preparation, including technical risk assessment, and deliver technical product presentations.
Ability to work independently on complex projects and processes that may span teams.
Ability to communicate with internal and external parties, influence others, and communicate with senior leadership on significant matters.
Ability to investigate and address complex, difficult-to-define problems.
Ability to work across functions, especially with Field Service and Engineering teams.
Willingness to travel 60–70% within the assigned territory.

Nice To Haves

A master’s degree or specialized degree may also be required.

Responsibilities

Achieve order-intake objectives for the assigned territory.
Manage customer relationships to protect and expand Nidec’s installed base.
Promote the NC-A Service portfolio to customers in the assigned geographic area.
Prospect and develop opportunities to replace other OEMs’ installed equipment.
Support the NC-A Service team in resolving customer relationship issues.
Provide feedback to NC-A management and colleagues about products, applications, and services to support improvements and business competitiveness.
Review proposals for accuracy and appropriate methodology to meet company and customer objectives.
Assist NC-A colleagues with setting, identifying resources for, and assessing the potential of future business.
Participate in selling to large and key accounts as needed.
Maintain ongoing customer contact and consider customer needs related to product lifetime maintenance.
Monitor competitor product and service information and advise NC-A colleagues on effective sales tactics.
Maintain trade contacts and participate in industry association functions.
Lead the preparation of technical and commercial offers, including technical risk assessments.
Conduct technical presentations of the company’s products.
Work with Marketing to execute marketing programs, staff trade shows, and follow up on leads.
Communicate customer feedback and needs to R&D for new product development.
Work diligently with Field Service and Engineering teams as part of cross-functional work.
Maintain Salesforce CRM records for account and opportunity status.
Interact with project managers, including those at company factories, to control fulfillment of customer obligations according to schedule.
When necessary, interact with customers throughout the project lifecycle, address issues and tasks, and sell service for installed equipment.
Travel 60–70% within the assigned territory.