Key Account Manager

Concert Health • California / Remote, CA

24d • $120,000 - $180,000 • Remote

About The Position

The Key Account Manager owns the complete lifecycle of Concert Health's most strategic partnerships — day-to-day relationship management, long-term account growth, and the onboarding of new providers within existing accounts. This is Concert Health's most advanced individual-contributor role in Account Management: one person, accountable end-to-end for a focused portfolio of high-value, high-complexity accounts, trusted to move fluidly between hands-on servicing, strategic growth planning, and program-managed provider launches without ever dropping the relationship thread.

Requirements

• 9+ years of experience in Account Management, Customer Success, or Client Services, with a demonstrated trajectory into progressively larger and more complex accounts
• Healthcare experience required
• Demonstrated success balancing hands-on day-to-day account servicing with longer-term strategic growth planning
• Proven track record driving measurable expansion or growth revenue within existing accounts, not just retention
• Strong foundational understanding of the healthcare delivery system in primary care and administrative/clinical leadership within those settings
• Exceptional presentation, negotiation, and written communication skills, with proven ability to engage C-suite and senior clinical leadership
• Skilled in using data and analytics to measure account performance and build growth business cases
• Intermediate-to-advanced proficiency with Salesforce, Google Suite, or Microsoft Office
• BS/BA degree required
• Ability to travel up to 25% for on-site partner meetings, provider launches, and executive presentations

Nice To Haves

• Experience onboarding or implementing new sites, providers, or users within an existing customer account preferred
• Collaborative Care Model (CoCM) experience strongly preferred
• experience with tools such as Salesforce, Gainsight, or comparable platforms
• MBA a plus

Responsibilities

• Serve as the primary, named point of contact for a focused portfolio of key accounts, ensuring timely, high-quality responses across clinical, operational, and administrative needs
• Proactively identify, triage, and resolve issues – driving toward systematic, scalable solutions rather than one-off fixes
• Coordinate cross-functional resources (clinical, operations, product, billing) to remove barriers and maintain momentum within each account
• Establish clear accountability, follow-through, and communication loops so nothing falls through the cracks for your accounts
• Maintain deep, current fluency in each key account's clinical operations, stakeholders, and performance, so day-to-day servicing and long-term strategy are always working from the same picture
• Own overall account performance for your portfolio – clinical, operational, and financial – with direct accountability for growth, not just retention
• Use utilization, outcomes, and financial data to identify white-space opportunities within each key account and translate them into a concrete growth plan
• Build and pitch data-backed growth and expansion cases to partner leadership, framing clinical outcomes and financial performance into a compelling case for investment
• Translate partner goals into actionable success plans with clear milestones and measurable outcomes, and hold both internal teams and partners accountable to them
• Lead negotiations with partner stakeholders to convert growth opportunities into signed, executed expansion
• Build and maintain strong, trust-based relationships with executive sponsors and senior clinical stakeholders at each key account
• Lead regular business reviews, presenting performance insights, outcomes, and growth recommendations
• Confidently navigate complex, matrixed stakeholder environments, aligning priorities and driving decision-making
• Act as a strategic advisor, influencing partner leadership to invest in and expand Collaborative Care as a core model across their organization
• Serve as a thought partner and mentor across the Account Management team, setting the bar for how account growth and provider onboarding should be done
• Define and codify the playbooks, frameworks, and best practices that other Account Managers are trained on
• Represent the voice of key accounts in product and clinical program roadmap discussions, with the credibility to shape how those roadmaps are prioritized
• Operate with a high degree of autonomy, ownership, and urgency – anticipating challenges before they arise and acting decisively to keep accounts on track

Benefits

• 100% remote with employer supplied computer equipment
• $50.00/month non-taxable remote stipend
• Work/life balance with 10 paid holidays, sick time, and flexible PTO plans
• Medical, Dental, and Vision plans effective on the first day of employment
• First Stop Health to medically enrolled members and their immediate family members for FREE
• Employer paid Short Term Disability and Long Term Disability plans
• Employer paid Life and AD&D insurance of $50,000
• Employer paid Parental Leave of 12 weeks
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Senior