Key Account Manager - Western Division

FFF Enterprises•Flower Mound, TX

13d•Hybrid

About The Position

The Key Account Manager is responsible for successfully managing relationships with an assigned set of key customers, as well as for gaining new business from an assigned target list that is mutually developed in conjunction with Sales Organization leadership. In particular, the Key Account Manager is responsible for fostering long-term relationships, at the appropriate levels, between the strategically identified customer, FFF, and other organizations such as group purchasing organizations, IDNs, other group aggregations (for example, affinity groups aggregating their commitment and volume together) and professional organizations. Success ultimately is defined in terms of sales and/or penetration into each product category. Key Account Manager maintains frequent contact and coordination with all sales organization employees and appropriate in-house staff and key industry representatives. This position will be covering Southeast Texas (Houston, Austin, San Antonio, Corpus Christi), Alaska and Hawaii. Incumbent must live within the designated Texas region.

Requirements

Bachelor’s Degree in or a related field of study
In-depth knowledge of the healthcare industry and knowledge of healthcare contracting required.
Must demonstrate ability to build/maintain strong internal/external relationships.
Minimum of seven (7) years proven successful medical, pharmaceutical, and/or biological sales experience.
Leadership
Personal Effectiveness
Performance Driven
Strategic Thinking
Works effectively in a team environment
Ability to anticipate market shifts and trends
Ability to effectively lead sales force to non-performing accounts and follow up until issue is resolved.
Must have effective verbal and written communication skills

Nice To Haves

MS/MBA degree a plus.
Must have strong organizational skills
Must have a detail orientation and the proven ability to prioritize work
Sound decision-making abilities
Must have the ability to work with limited supervision and as part of a team

Responsibilities

Establish new, and maintain existing, customer-intimate relationships with key individuals with assigned accounts – (including, but not limited to, Hospital Systems, Integrated Delivery Networks, Individual Hospitals, GPOs, Non-Acute and LTC Providers).
Responsible for implementing FFF portfolio pull-through (i.e., Plasma, Vaccines, FDI systems, unmet needs) to maximize FFF penetration and profitability.
Conduct required business reviews with assigned accounts and focus on non-performers.
Develop programs to improve sales and/or contract compliance.
Act as the interface between Sales personnel and corporate office staff in order to facilitate effective and accurate information and communication.
Work with Manufacturer Sales Teams and GPO leadership, including Committee Members, to maximize customer value.
Continuously strive to improve processes, service quality to internal and external customers, and employee relations.
Adheres specifically to all company policies and procedures, Federal and State regulations and laws.
Display dedication to position responsibilities and achieve assigned goals and objectives.
Represent the Company in a professional manner and appearance at all times.
Understand and internalize the Company’s purpose; Display loyalty to the Company and its organizational values.
Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
Other duties as assigned.

Benefits

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers.
Must have the ability to view a computer screen for long periods and the ability to sit for extended periods.
Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled.
The employee occasionally lifts up to 20 lbs. and occasionally kneels and bends.
Must have the ability to travel frequently.
Working condition include normal office setting.
Employee shall provide a dedicated, private and safe working space in his/her home as an office, in a non-bedroom location free of distractions, with appropriate and ergonomically correct furniture, all subject to FFF’s approval (the “Home Office”).
Employee shall obtain any necessary local governmental permits to allow work in the Home Office.
Heavy travel is required, from a minimum of 50% up to 100% of work time.
Learning, thinking, concentration and the ability to work under pressure, particularly during busy times.
Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service.
Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations.
Must have the ability to exercise discretion as well as appropriate judgments when necessary.
Must be proactive in finding solutions.