Key Account Manager

AmpiFire•Toronto, ON

8h•$60,000 - $60,000•Remote

About The Position

AmpiFire is a software-powered content marketing and distribution platform designed for growth-stage businesses. They function as a software-enabled agency, combining advanced tools with strategic execution. This role is for a lean, high-output team environment where individual contributions are visible and impactful. The Key Account Manager will be responsible for managing high-value client relationships, ensuring customer satisfaction and retention, and identifying opportunities for account growth and expansion. The role involves nurturing client relationships, developing success plans, driving retention and expansion through upselling and cross-selling, monitoring account health, and collaborating with internal departments. Additionally, the role includes providing strategic guidance to small business and agency customers.

Requirements

At least 2 years of experience in Customer Success or Account Management, preferably in the SaaS industry or B2B environment.
Solid understanding of content marketing concepts and can speak knowledgeably about these topics with clients.
Proven track record of maintaining high retention rates and growing existing accounts.
C2 English proficiency (proficient/mastery level) in both written and verbal communication.
Customer-obsessed with the ability to listen, build strong relationships, and address client concerns proactively.
Data-driven approach to account management and can use CRM tools effectively.
Self-starter with an entrepreneurial attitude who can work independently while contributing to team goals.
Available to work core business hours in the EST (US/Canada) timezone.
Core work hours ideally align with PST & EST time zones.

Nice To Haves

Experience in the DTC e-commerce industry (7-8+ Figure DTC E-Comm brands are ideal client profiles).

Responsibilities

Proactively nurture and deepen relationships with key clients, becoming their trusted advisor and primary point of contact for all their AmpiFire needs.
Develop and implement tailored success plans for each key account, ensuring clients achieve their goals and maximize their ROI with our platform.
Identify opportunities for account growth, upselling, and cross-selling while maintaining high retention rates among your portfolio of accounts.
Regularly review account health metrics, usage patterns, and satisfaction scores to proactively address potential issues before they impact retention.
Work closely with other departments including sales, product, and marketing to ensure seamless client experiences and advocate for client needs internally.
Assist our small business and agency customers with one-time strategy calls to get them set on the right path to success.