Key Account Manager
About The Position
The Key Account Manager will be responsible for building and improving relationships with clients, key suppliers, and partners. This role is measured by improved engagement between i3V and the client through KPIs such as increased involvement in i3V education sessions, upgrades or growth of current subscriptions, mapping and expanding key contacts within the customer organization, development of client success plans, and pipeline generation of new sales opportunities within the customer base or through referrals. The Key Account Manager will review company practices to ensure clients receive maximum satisfaction from their purchases, identify potential opportunities to inform the sales team, educate clients about the company’s products, services, and special offers, attend to client complaints and issues to facilitate prompt resolution, conduct customer satisfaction surveys to enhance client satisfaction and engagement, and collaborate with internal departments to ensure the company meets clients’ expectations. Active input of timely and accurate information into the Salesforce customer relationship management system is also required.
Requirements
- Excellent communication skills are crucial for building relationships and addressing client inquiries.
- Adept at resolving client issues effectively.
- Ability to work closely with sales and marketing teams to boost profitability and customer satisfaction.
- Analytical skills for analyzing communication strategies, negotiations, and contracts to identify trends for organizational improvement.
Nice To Haves
- At least three years work experience in a role that requires sales, business development, product support or relationship management skills.
Responsibilities
- Build and improve relationships with clients, key suppliers, and partners.
- Provide personalized advice, build rapport, and respond promptly to client inquiries.
- Increase client involvement in i3V education sessions.
- Drive upgrades or growth of current subscriptions.
- Map and expand key contacts within the customer organization.
- Develop client success plans.
- Generate pipeline of new sales opportunities within customer base or through referrals.
- Review company practices to ensure clients receive maximum satisfaction from their purchases.
- Identify potential opportunities and inform the sales team to follow up.
- Educate clients about the company’s products, services, and special offers.
- Attend to client complaints and issues to facilitate prompt resolution of issues.
- Conduct customer satisfaction surveys and other inquiries to recommend methods to enhance client satisfaction and engagement.
- Work with internal departments to ensure the company meets clients’ expectations.
- Actively input timely and accurate information into the Salesforce customer relationship management system.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
