Key Account Manager

Fontana•Sterling Heights, MI

12d

About The Position

Fontana, a fast-growing fastener manufacturing company, is seeking a Key Account Manager for its Utica, Michigan location. The role is responsible for revenue and profitability at large, diverse, complex customer accounts that are strategic to the organization. The successful candidate will use extensive sales and engineering experience to lead and develop business planning for major accounts, while working with customers and internal teams to support current business and secure future growth.

Requirements

Bachelor's degree in business or engineering.
At least 5 years of sales and account management experience.
Maintain professional and technical knowledge through educational workshops, professional and trade publications, personal networks, and professional societies.
Decisive and confident, with a strong sense of urgency and personal commitment.
Excellent oral and written communication skills.
Strong interpersonal skills and ability to work across functional groups.
Compatibility with the company's core values.
Proficiency in Microsoft Office software, including Word and Excel.

Nice To Haves

Advanced degree in engineering or a technical field.
Mechanical knowledge and experience in the fastener industry or related industries, such as heat treat, plating, or cold forming.
Industrial, OEM, and/or Tier experience.

Responsibilities

Forecast, develop, and execute annual sales plans for assigned accounts to increase revenue and profitability.
Manage daily commercial sales relationships at assigned accounts, including pricing, margin enhancement, supply agreements, DSO, scrap agreements, and other selling activities; engage customer stakeholders across multiple functions.
Coordinate with business development personnel to develop and close future program opportunities through clear communication.
Engage application engineering to support current products and develop future products and programs at assigned accounts.
Identify strategic customer accounts and focus on increasing sales of strategic products.
Coordinate with the quotation team to provide accurate and timely customer quotations.
Work with Sales Coordinators and Customer Service Representatives to support customers and operations.
Coordinate with assigned Quality Department personnel to resolve quality issues between customers and operations.
Liaise between manufacturing operations and customer locations to support delivery and quality.
Work with Finance as the point person for payment issues and resolution.
Use sales tools to support sales activities, including maintaining a calendar, submitting expenses on time, maintaining key account plans, and using quotation tools.
Collect market and competitor information to help sales management and marketing target markets, platforms, and applications for growth.
Review sales reports, budgets, expenses, opportunities, and receivables to understand accounts and ensure revenue and profitability.
Perform other duties as assigned.