Key Account Manager

American Food & Vending ⏐ American Dining Creations • Houston, TX

36d • Onsite

About The Position

The Key Account Manager owns the client relationship and the growth plan for a book of Tier 1-3 refreshment accounts. The role is accountable for keeping the revenue AFV has already won and growing it through cross-sell, new sites and client headcount expansion. Success is measured on retention, book growth and the strength of the executive relationships behind both.

Requirements

• Bachelor's degree or equivalent experience.
• Three or more years managing a book of B2B accounts with responsibility for retention and revenue growth. Food service, facilities services, route-based services or a related industry preferred.
• Demonstrated record of growing existing accounts, with specific numbers.
• Experience running executive-level business reviews and presenting performance data to client leadership.
• Strong verbal and written communication skills, including the ability to build a business case and ask for the order.
• Ability to work independently, manage a multi-account book without daily direction, and set own account cadence.
• Proficiency with Salesforce or a comparable CRM, including forecasting and pipeline management.
• Willingness to travel within the assigned territory. Some overnight travel required.
• Valid state driver's license and reliable transportation.

Nice To Haves

• This is a role that is heavily in the field visiting with clients.

Responsibilities

• Own retention on an assigned book of strategic Tier 1-3 accounts, including renewal, pricing conversations and contract compliance.
• Grow the book by selling additional service lines, capturing new client sites and following client headcount growth. Carry an annual growth target.
• Build and maintain relationships above the day-to-day contact, including facility, workplace experience, HR and finance stakeholders.
• Lead Executive Business Reviews on the tier cadence, presenting performance, value delivered and a forward growth roadmap.
• Build and maintain a written growth plan for every Tier 1 and Tier 2 account, with named cross-sell, site and headcount opportunities.
• Classify every account by Tier, Growth and Health, keep the classification current, and submit changes for sales leadership approval.
• Monitor account health signals including NPS, ticket volume, receivables and contact changes. Escalate at-risk accounts and build a save plan with owners and dates.
• Partner with the Business Development Manager on large or complex expansions and with operations on service delivery, escalating issues rather than absorbing operational work.
• Maintain accurate account, contact, renewal and pipeline data in Salesforce, and forecast the book accurately.
• Maintain working knowledge of micro market, office coffee, pantry and vending offerings and the direction of the category.
• May be assigned other duties and responsibilities as needed.

Benefits

• Weekly pay
• 401K with company match
• Employee Assistance Program
• Eligible employees offered Medical, Prescription, Dental, and Vision Plans, FSA/HSA
• Ongoing training and development programs
• Bonus programs for eligible positions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree