Key Account Manager - Endocrinology-Ocular (Rare Disease) - New York, Metro

Amgen • Newark, NJ

12d • Remote

About The Position

The Rare Disease Key Account Manager is responsible for reducing time to diagnosis, increasing appropriate patient identification, and improving speed to treatment by partnering with key stakeholders in targeted accounts. The role addresses operational and access challenges related to appropriate therapies across assigned health systems, specialty clinics, infusion centers, and other sites of care, with the goal of growing the rare disease business in assigned accounts and market. The KAM identifies account-level barriers and executes strategies that enable appropriate access to therapy, strengthen clinic readiness, optimize buy-and-bill operations, and support a reliable patient and customer experience throughout the rare disease treatment journey.

The position develops account strategies and plans aligned with customer priorities, leads assigned account contracting opportunities, supports compliant negotiations and durable access solutions, and helps sites improve buy-and-bill workflows and treatment readiness. It coordinates execution with internal commercial, medical, patient services, market access, trade, analytics, and brand partners, while providing actionable customer and market insights. The role requires approximately 40–60% travel within the assigned geography, including customer meetings, internal planning, and industry events.

Requirements

• Doctorate degree and 2 years of sales experience and/or related account management experience; or master’s degree and 4 years; or bachelor’s degree and 6 years; or associate’s degree and 10 years; or high school diploma/GED and 12 years.
• Approximately 40–60% travel within the assigned geography, including customer meetings, internal planning, and industry events.

Nice To Haves

• Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.
• Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.
• Knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.
• Prior contracting, account negotiation, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.
• Understanding of clinic operations and site-of-care decision drivers.
• Strong business acumen and ability to interpret account economics, reimbursement information, and performance data.
• Executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.
• Ability to manage competing priorities, work independently, and execute through cross-functional teams.
• Patient-centered, compliant approach to customer engagement and solution development.

Responsibilities

• Assess assigned accounts for access, operational, economic, and care-delivery barriers affecting appropriate rare disease therapy use, time to diagnosis, and time to treatment.
• Develop and execute account plans aligned with customer priorities, including portfolio growth, patient access, site-of-care needs, and treatment continuity.
• Map and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.
• Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews.
• Lead assigned account contracting opportunities, coordinate internal approvals, and support compliant negotiation and execution.
• Identify and address barriers involving contracting, customer membership, ordering, distribution, formulary or pathway decisions, and product availability.
• Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues on durable access solutions.
• Support account business reviews assessing contract performance, patient access, operational readiness, and appropriate commercial opportunities.
• Evaluate buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.
• Work with clinics and internal partners to improve reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.
• Provide education, workflow support, and coordinated resources to strengthen site readiness to initiate and maintain therapy.
• Help customers identify operational gaps that can delay treatment, including referral handoffs, scheduling, infusion capacity, care coordination, and post-initiation follow-up.
• Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.
• Share timely field insights about customer needs, competitive dynamics, reimbursement trends, and operational barriers with matrix colleagues.
• Monitor account performance and adapt priorities to meet agreed objectives compliantly.
• Maintain accurate account plans, affiliations, activity records, and opportunity documentation in required systems.
• Lead matrix planning and follow-through for priority account initiatives, clarifying partner roles, decision points, owners, and timelines.

Benefits

• Health and welfare plans for staff and eligible dependents
• Retirement and savings plan with company contributions
• Medical, dental, and vision coverage
• Life and disability insurance
• Flexible spending accounts
• Discretionary annual bonus program or sales-based incentive plan for field sales representatives
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements where possible
• Career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED